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We have had the most seamless, smooth sailing experience whilst onboarding with Starshipit. We were allocated a specialist for the first 6 weeks and they were so efficient and proactive with any questions we had (thank you Millie!). Their customer support is next level, as are the Starshipit features on the app. Super easy to navigate and very reliable.
Australian based store here. We use a combination of international eparcel and domestic mypost business.
I've tried other shipping platforms and had issues, but StarShipit has been refreshingly simple to set up and a powerful tool. It has dramatically reduced the amount of time it takes to completely fulfillment which is vital for a fast growing business. I am also able to import csv files for Kickstarter rewards.
I was able to complete most of the onboarding myself and when I needed assistance with the final settings, they were very helpful.
Thoroughly recommended.
I've been very impressed with Starshipit throughout our trial. We're still evaluating whether it meets our business needs. There are a few quirks and idiosyncracies, but it delivers probably 95% of what we need now and into the future.
The onboarding has been great, though. Holly has been able to answer questions about our specific needs and has been very responsive throughout.
Lots of problems. We've been onboard for over a month and still having issues. Definitely not the smooth process they made out it would be.
Hi KBN Jewellery, thanks for your feedback. While your onboarding hasn’t been as smooth as we strive for, our team is working hard to ensure Starshipit integrates with your setup, and we’re committed to resolving any remaining issues. Thanks for your patience – we’re here to help!
The team at Starshipit have been extremely helpful from day one! No question of mine was left answered and the follow up to any (small) issues I did have was amazing. Millie was my account manager and regularly checked in to make sure everything was going smoothly for me. She jumped on calls and took me through demos, and made a big effort to support me. Thanks team!
10/10 experience onboarding with Starshipit. Millie has been incredible at setting me up and I am saving hours that I used to have to manually upload labels into Aus Post. It's been a game changer. Big recommend from me!
Starshipit has made things super easy and automated - It's a no brainer when it comes to implementing ways in my business to help simplify shipping. My Onboarding Consultant was Millie and she is an absolute legend. Always bubbly, fast responding and knows what she is doing. If you get Millie you have definitely hit gold.
I am extremely grateful for the support I received from Millie Whatauira during my onboarding process. Her swift responses and insightful advice have been invaluable, she's helped me to remain calm in my most stressful moments haha. The app itself has been a game-changer, streamlining everything and making the process far smoother than I could have imagined. I highly recommend both starshipit and Millie’s support to anyone starting a new brand. Thank you, Millie!
Ron is excellent. He assisted me with everything I asked for. I am very happy with how promptly he resolves any problems for me.
Tiia has ensured our onboarding experience was seamless and has been very helpful at every step of the way. Starshipit is very quick to respond and have been great with assisting us with all our enquiries. The app has provided everything we needed and we're are happy with all its functions. Shout out again to Tiia! :)