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A lot of bugs and their team will not care/help. They will usually offer a lazy solution rather than fixing the actual problem.
Hi Alicia, thanks for sending through your feedback, we are sorry that you have been frustrated by our address validation, we would love the opportunity to talk to you but thus far have been unable to make contact. Look forward to talking over the feedback and finding a resolution
This app has been very useful so far in regards to a shipping platform. I’ve had minimal issues and when they arise, the customer service team is quite prompt in getting back to me with a resolution. I would recommend starshipit
Thanks so much for leaving this feedback, we really appreciate it! Happy to hear you're up and running smoothly, reach out to us if you ever need any help :)
If everything worked as it was meant to this would be an amazing app. The problem is when there is a problem (which there are quiet a few) the customer don't care team just fob you off with excuses.
Thanks for your feedback, after discussing with our support team it would appear that the courier configuration issue on your account has now been resolved and you are able to ship successfully, we endeavor to help our customers resolve queries with our partners as quickly as possibly, on this occasion the time to resolve didn't meet your expectations and we have shared this feedback internally to ensure we always improve our customers experience
We were never able to get this app to function correctly with our site.
Be aware uninstalling this app won't stop the automatic debit charges and you will need to contact the company directly if you want to cancel you subscription.
Hi MRB Dev,
Sorry to hear you had issues setting up the app. We just wanted to check if you followed our recommended onboarding process and had a call 1:1 scheduled in with out experts?
The platform usually works a dream when working with our team to get it setup in a way which works best for you, which is available to every business and on any plan. If you missed these emails and instructions on how to setup your onboarding, then please do reach out to support@starshipit.com and we'll get that scheduled in for you.
If not, we'd love a feedback call to understand what went wrong, so we can improve the platform for everyone.
Warm regards,
Team Starshipit
I thought by using this app it would accurately show our aus post rates, however I have found out the hard way. It doesn't include the full rate so it's not what you think the shipping price is. Do not download this app, there are other apps which show you the full rate. I checked in our eparcel account as well because I was confused why the pricing was different and it's because STARSHIPIT don't accurately show you the shipping rates. So misleading and waste of money!
Thanks for sharing your feedback. We're sorry for any inconvenience you experienced. Good news! You're now able to see the fuel surcharge for Australia Post shipments in Starshipit. You can easily enable it in the settings or reach out to us at support@startshipit.com if you need any assistance. Your input is valuable to us, and we'd love the chance to help you. Thank you!
Great app. Made our shipping more organised and easier to do. There's room for improvement in terms of UI and speed. Do experience some glitches here and there also, but totally recommend it!
Awesome app - highly recommend. Great support. StarshipIT really takes the hassle out of manually doing consignment notes + courier labels etc. Also sends customer emails automatically with shipping information so they can follow progress.