Starshipit shipping automation

I've been with Starshipit since 2022 but I'd no longer recommend them.

Since the latest Shopify update (six weeks ago), two key functions don't work anymore. Updating a Shopify order no longer updates the Starshipit label so you have to manually update in both platforms, and manifesting orders in Starshipit no longer fulfils all line items in Shopify if they don't match. These workarounds are time intensive and error prone and Support
s response to these problems has been "we acknowledge they're problems, but there's no fix, no ETA on a fix and you just need to manually edit everything yourself".

Poor support considering it's not doing what I'm paying for it to do.

We ship over 1000 orders a month through Starshipit, these are the issues that have cost us the most time.

There is no way to find an order by scanning a product barcode. We have to manually type in the product SKU to pull up every order, which wastes a huge about of my staffs time and results in errors.

We have multiple locations in Shopify, and changing the shipping location on an order is a real problem. When you change or split an order, it can take 10 or more minutes to drop off the old location. In that window it shows in both, and we have ended up shipping several orders twice, once from each location.

It does not import the full product details either. Size, colour and so on do not come through, so you are left guessing from the SKU alone.

On top of that, it will not stay logged in on mobile or iPad. When we print a packing slip from inside Shopify, it logs us out on every single order.

Also, no phone support. Our ability to ship out orders is critical so we need to be able to pick up the phone and get issues resolved immediately. There have been a few issues that have taken hours to sort out which brings our warehouse to a standstill.

For a tool this central to our dispatch process, these are basic things that should just work.

GoSweetSpot is much better software, and it's free so will be going back to that.

Starshipit overall is a pretty great app, enabling us to utilise Direct Freight with our Shopify site is a huge win. Also the Starshipit AI is one of the best AI's we've experienced, it really understands the majority of queries and prompts and is a great help when you need it.

It's certainly a better interface and integration than all other logistics apps we've utilised. With that being said, there is still items that should be improved. 1 is the product catalogue, there has been MANY times I've found odd data and formatting in a spreadsheet export. Not a huge gripe, but something they should improve upon ASAP in all areas.