Starshipit shipping automation

Been using starshipit for 4 years. Seamless no issues at all with Shopify.

Not really happy with Starshipit due to a few issues:

- It's not fulfilling all of the Shopify orders, so we have to manually fulfill them.
- When I change the default courier, it takes at least a day to update.
- We can only bulk print with one default courier, but we use two, so it's very time-consuming.

The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.

We have been using starshipit for a few months now and it has been a major improvement to our last platform.

Support has been fantastic everytime I have had an issue.

There are just some simple functions that could be a bit better like the tagging function but overall our team has been very satisfied.

I would recommend Starshipit for the ease of shipping and the support you receive. Millie has been fantastic and has been very quick to respond to all our enquiries. Starshipit has really helped us streamline our processes.