Stay AI Subscriptions App

I moved over from Recharge to Stay.ai a few years ago and have never looked back. We are primarily a DTC subscription business, and believe the stay.ai backend + customer experience is excellent. The account support we receive from Karl and Alexis has also been timely and very helpful. highly recommend.

Been with Stay for about six months now, and unfortunately it’s been another case of overpromising and underdelivering.

During the sales process, I was told I’d have regular meetings with my Customer Success Manager, along with proactive recommendations and insights on how to optimize my subscription program. Since implementation, that simply hasn’t happened. The only interactions I’ve had with my CSM were when I reached out with questions.

There have also been new features released during my time on the platform, yet I’ve received no outreach, guidance, or recommendations on whether they could benefit my business.

The platform itself is solid. It works as advertised and I don’t have major complaints about the software. The problem is that a big part of the reason I chose Stay was the level of support that was promised during the sales process. I expected a proactive partner that would help identify opportunities to improve and grow my subscription program. Instead, the relationship has been largely reactive.

If you’re unhappy with your current subscription platform’s support, Stay probably won’t solve that problem. The software is fine, but the service has fallen well short of expectations.

We've been using StayAI for 3 years and it's been a seamless experience. The platform just works, which is all you want from something you rely on daily. What really sets them apart is the support. Our customer success manager Morgan is exceptional. She's responsive, proactive, and genuinely invested in our success. Highly recommend.