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I got charged for this app when reactivating my shopify store after 2 years!
Please refund me - Please reach out to me via stateofbeingnow@gmail.com
Dear For Us Momma,
We're very sorry to hear about the unexpected charge when reactivating your Shopify store. We tried reaching out to you via your store email, but it seems to not be working. Please contact our support team and provide us with your contact information so we can clarify and assist you with this issue.Thank you for your understanding.
I honestly don't understand these good reviews: I've activated the plugin but it doesn't work on my website. Support is trying to fix it for 1+ day and nothing has happened so far.. In addition, I am missing a free plan. Hope they can get it to work. Hope they can get it to work since I would like to use it.
Hello KAISU,
We are sorry you are experiencing this issue with our application. We have found that your script is loading, but the widgets are not working. This usually happens when there is an incompatibility between the theme and our app. We have escalated this issue to our developers and they have made this a priority to address. As far as the missing free plan, currently our app does not offer a free plan. We do offer a free trial period, which you are still currently in, and we are willing to extend that trial period once we get the issue resolved. Our team will be in touch with you shortly once we have resolution.
The Support Team
Attention une application frauduleuse.
Pas de moyen de revenir en arrière !
Très dangereux pour les petits indépendant!
Bonjour à nos amis de Mes livres MOI
Merci beaucoup de nous avoir laissé ce commentaire. Voici Pushpesh, le Customer Success Manager avec Sticky Add To Cart BOOSTER PRO.
Je tiens à vous présenter mes excuses les plus sincères pour l'expérience négative que vous avez eue avec notre application. Cependant, nous avons examiné votre préoccupation et les accusations étaient bien réelles. Vous avez désinstallé l'application le 30 avril et votre dernier paiement a été effectué pour la période du 24 février 2023 au 26 mars 2023. Veuillez consulter les directives de Shopify concernant les frais et les remboursements de l'application pour mieux comprendre. https://community.shopify.com/c/blog/a-general-guide-to-app-charges-and-refunds/ba-p/1423691. Si vous n'êtes toujours pas satisfait, veuillez nous contacter et nous vous expliquerons le scénario et ferons de notre mieux pour vous aider.
Nous offrons une assistance par chat en direct 24 heures sur 24, du lundi au vendredi. Veuillez nous contacter via la fonction de chat en direct de l'application et nous vous répondrons en quelques minutes pour résoudre tout problème auquel vous pourriez être confronté.
Nous aimons également offrir des appels gratuits de partage d'écran en direct à tous nos précieux clients où nous pouvons aider à résoudre les problèmes. Nous travaillons dur pour nous assurer que chaque marchand qui utilise notre application a une expérience A+.
Salutations,
Pushpesh & the Sticky Ajouter au panier BOOSTER PRO Support Team
This sticky add-to-cart app was not compatible with a bundle app I had installed. After going back and forth with customer support for about 3 weeks, we finally managed to find a solution (which had to be initiated by me many times). Since implementing the solution, the tracking of my pixel has literally halved. The support won't help me with this and keeps telling me that they have not changed anything, even though the moment from when the tracking fell through the floor is litteraly the day these guys implemented this "solution". No further help is given.
Hello to our friends at Avello
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Sticky Add To Cart BOOSTER PRO.
I want to extend my sincerest apologies for the negative experience that you had with the app on your website. Just to clarify, I have discussed the situation with our customer support & developers as well. They told us that the custom development has been made for the product which has bundles only. Besides that none of the development made.
We are happy to go over a call with you to explain the whole scenario much better.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Tanu & the Sticky Add To Cart BOOSTER PRO Support Team
This app doesn't track regular add to carts I was wondering why it wasn't matching with my analytics. Not really that helpful if it can't track all of the data. Also when I asked for a refund they referred me to Shopify instead of refunding me directly. CS was not very good...
You reached out to us and wrote: "I am currently running Facebook ads and want to see which items are being added the most to cart so I can feature them." We tried to explain to you that what you want is Shopify analytics in your Shopify admin and referred to Shopify for more info.
Our app DOES track all data related to its features. Even regular ATC button clicks when Skip Cart for regular button is enabled. No need to track regular ATC button when it is not part of the app and when there is already data available in Shopify admin. Have a great day!
I am having trouble in installation of the app. Please provide assistance asap.
Ich teste es noch, kann nichts sagen wie es ist mit dem Programm zu arbeiten Ich teste es noch, kann nichts sagen wie es ist mit dem Programm zu arbeiten Ich teste es noch, kann nichts sagen wie es ist mit dem Programm zu arbeiten Ich teste es noch, kann nichts sagen wie es ist mit dem Programm zu arbeiten
J'ai utilisé cette application et il y'a une grande problématique le ajout panier s'affiche deux fois sur la boutique et d'ailleurs ce que je reproche à cette application c'est que c'est un vrai chewing gum pour la retiré de son thème. Ca manque de chatbot pour répondre à nos problèmatiques..
This doesn't work for me. If it works for you then good! I have to remove it because the free trial is only 5 days.
Needed the ability to hide it at the cart page.
Neeeded also chat support
Hi Le Hiboux, you are probably referring to the Sticky Checkout Bar which shows on cart page. You can enable/disable and adjust its settings in the app admin under the Sticky Checkout Bar tab. We already did this for you. Should you need any more help please contact support at support@codeinero.net. Thanks!