STKY ‑ Sticky Add To Cart Bar
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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I honestly don't understand these good reviews: I've activated the plugin but it doesn't work on my website. Support is trying to fix it for 1+ day and nothing has happened so far.. In addition, I am missing a free plan. Hope they can get it to work. Hope they can get it to work since I would like to use it.
Hello KAISU,
We are sorry you are experiencing this issue with our application. We have found that your script is loading, but the widgets are not working. This usually happens when there is an incompatibility between the theme and our app. We have escalated this issue to our developers and they have made this a priority to address. As far as the missing free plan, currently our app does not offer a free plan. We do offer a free trial period, which you are still currently in, and we are willing to extend that trial period once we get the issue resolved. Our team will be in touch with you shortly once we have resolution.
The Support Team
It doesn't work!!
I waited two full weeks for a solution. The support team kept making promises they never followed through on. After five days of silence, someone finally responded – but instead of checking the bundle I reported, they worked on a completely different one that was already functioning. Then they tried to present that as a “solution”, even though the actual issue hadn’t been touched.
I pointed it out again – and got vague answers and another delay. Then three more days of silence. I constantly had to follow up myself, and all I got were generic replies. They repeatedly said “we’ll get back to you later today” – which only happened once in two weeks.
Worst of all: this is a paid app. Had I not canceled the trial in time, I would’ve been charged for absolutely nothing. Honestly, it felt like they were trying to stall until the trial expired.
I’ve since switched to another app – and the new developer fixed the exact same issue in just 5 minutes. That says it all.
As a solo store owner, I rely on reliable tools and responsive support. Sticky Cart delivered neither. The bug was never fixed, communication was lacking, and the experience was borderline unprofessional.
Peter,
This is Sean, Ops Manager with STKY Add to Cart. I am terribly sorry for your experience here.
Our app has experienced some recent conflicts with new "bundling" apps on the app store, and we are implementing an app-wide improvement to make resolve any conflicts with those apps and our app.
In this case, we dropped the ball, and were not able to fix your issue in a timely manner. Im so sorry for this experience. We are changing our processes to assure this does not happen again -- and I'm so sorry that this happened for your store.
Thank you for your understanding, this feedback helps us get better as an app and make sure we prioritize issues like this more properly starting now.