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This software can really improve conversions, and the customer service attitude is good and efficient, and everything goes smoothly. Thank you so much. I will do business with you guys, always.
Hi there,
That's great to hear! We're thrilled that you find our software to be effective in improving conversions and that our customer service attitude is good and efficient. We appreciate your positive feedback and look forward to doing business with you in the future. Let us know if you need any further assistance. Thank you!
All the Best,
SATC- Support
The chat support was very quick and helpful. I will continue to use this app. I can really recommend this app!
Hello there, thank you so much for your review! :)
We are very glad to know that you're satisfied with our services :) Please do not hesitate to reach out anytime if you have any concerns in the future :)
All the best,
Giraffly Team
While the customer service experience was great, this app didn't quite meet my expectations. It felt a little clunky in terms of the design. For instance, instead of having my feature image appear normally on the sticky add to cart bar, there was a strange border around it that kept interfering with the image and creating black lines. Also, I was told that some customers prefer no zeroes to show up at the end of a price, like this: $53.9, but that's very unusual here in the US. Most people include the zero for dollars and cents, like so: $53.90. I had to change the price of my product just to get rid of this issue and then it reappeared when multiple items were added to the cart because the two 5's (i.e., $34.95) added together to produce $69.90 which displayed as $69.9. Additionally, the appearance on mobile was not so great - everything was squished together - until this issue was mostly resolved with a special script given to me by this app's excellent customer service. The last problem is that we have a third party plugin for our checkout page, and customer service was unable to direct the add to cart button to the new checkout page. Eventually, I turned this app off for all of the above reasons - although customer service was very responsive and tried to be helpful, Thank you for trying though!!
update: I actually liked this app it's pretty sleek, but there was another conflicting app so we had to uninstall, but recommended!
Thank you for your review. First of all, sorry for the inconvenience the app caused.
Thank you for your patience to give us these messages, thank you for your patience on the app.
Sorry, the app would not please you. We have a lot to do to make the app better and better. Thank you for your feedback.
All the best.
Rienna was super amazing and helped me with my questions and guided me on how to fix the issues I was having!
she was super quick to respond and overall amazing customer service!
Hello there, thank you so much for your review! :)
We are very glad to know that you're satisfied with our services :) Please do not hesitate to reach out anytime if you have any concerns in the future :)
All the best,
Giraffly Team
Great costumer service and great app
Great app, button looks clean, and fits theme's style, definitely helps with conversion, and there are a lot of ways to customize the button, recommend it to everyone
Hello,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Giraffly Team
i use this app to help my customers with fast checkout. so that way they don’t have to scroll all the way up for checkout. And their support is really good
Hello,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Giraffly Team
Wonderful support from this app. Very fast and responsive.
Negatives
When adding products to cart the item doesn't show only after a refresh of the page.
When opening the cart in the Dawn Theme the cart opens behind the stick bar and you can't click to checkout page.
Positives
Support is friendly and quick.
Custom CSS works nice with a lot is options.
Removed the app as it wasn't useful.
Good day😊
I hope this message finds you well.
Thank you for taking the time to share your feedback. We're glad to hear that you found our support team friendly and quick, and that our custom CSS options worked well for you.
However, we're sorry to hear about the issues you experienced with 1. when adding products to cart the item doesn't show only after a refresh of the page.
2. When opening the cart in the Dawn Theme the cart opens behind the sticky bar, and you can't click to checkout page.
Upon conducting an investigation, we have determined that the issue of items not appearing immediately after selecting "Add to Cart" and requiring a page refresh is the result of a compatibility issue between our app and the default cart you are using during checkout. Additionally, for the covering issue of the bar to your checkout button we haven't heard this during the conversation, but this can be solved by adjusting the z-index number directly in the app settings.
In conclusion, we are sorry for any inconvenience this may have caused and would like to extend our apologies by offering you a total of 8 app credits that can be used to pay for other apps. Please inform us when you are ready, and we will proceed to send the credits.
Looking forward to hearing back from you and please let us know if there is anything else we can help you with.
Respectfully,
SEOAnt Support of Channelwill
Excellent customer service that responds quickly with helpful information. We're using the sticky add to card banner.
Hello,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Giraffly Team
