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Negatives
When adding products to cart the item doesn't show only after a refresh of the page.
When opening the cart in the Dawn Theme the cart opens behind the stick bar and you can't click to checkout page.
Positives
Support is friendly and quick.
Custom CSS works nice with a lot is options.
Removed the app as it wasn't useful.
Good day😊
I hope this message finds you well.
Thank you for taking the time to share your feedback. We're glad to hear that you found our support team friendly and quick, and that our custom CSS options worked well for you.
However, we're sorry to hear about the issues you experienced with 1. when adding products to cart the item doesn't show only after a refresh of the page.
2. When opening the cart in the Dawn Theme the cart opens behind the sticky bar, and you can't click to checkout page.
Upon conducting an investigation, we have determined that the issue of items not appearing immediately after selecting "Add to Cart" and requiring a page refresh is the result of a compatibility issue between our app and the default cart you are using during checkout. Additionally, for the covering issue of the bar to your checkout button we haven't heard this during the conversation, but this can be solved by adjusting the z-index number directly in the app settings.
In conclusion, we are sorry for any inconvenience this may have caused and would like to extend our apologies by offering you a total of 8 app credits that can be used to pay for other apps. Please inform us when you are ready, and we will proceed to send the credits.
Looking forward to hearing back from you and please let us know if there is anything else we can help you with.
Respectfully,
SEOAnt Support of Channelwill
- The sticky cart has gaps between it and the screen's edges, and is not centered
- It won't appear on your website if you reenable it (disable and enable it again). Even if it appears being enable it on your admin it won't work. You have to delete the app, and reinstall again, after you do this it will work, and it remembers your previous settings, sign that it does not delete itself when you uninstall it...
- It does not remembers the user's previous session, so the countdown it resets itself after the user is leaving that page -> when it goes visiting another page he will find out that the countdown is fake
- After the countdown is ending your sale price won't dissapear, so the user will find out that the countdown is also fake and probably won't visit your store again because of trust issues....
Good day!
Thank you for your detailed feedback and suggestions regarding the issues you've encountered with the sticky cart and the countdown functionality. We sincerely apologize for any frustration these problems may have caused. Your insights are invaluable to us, and we will carefully consider them as we work on future updates to improve the app's performance. We want to ensure that your experience is as smooth and effective as possible. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help and support you!
Warm regards,
SEOAnt Support Team of Channelwill