Stitch Labs has truly become the foundation of our busines and I wholeheartedly recommend it for any shop selling through multiple channels. If I had to coin a phrase to sum up the utility Stitch Labs delivers, it would be this: "One inventory to rule them all."
We rely on Stitch to keep three channels up to date with available inventory: our retail Shopify storefront, our reseller Shopify storefront, and Amazon. We initially went with Stitch so our two Shopify stores could share inventory. We had previously tried some of the variant-based app workarounds for wholesaling on Shopify, and while valient efforts, they call came up short, namely because they "broke" integrating with other apps unaware of the unconventional use of variants (like FB publishing apps). Other stand-alone Stitch competitors were also not an option either because they could only handle one Shopify store, not multiple.
Amazon integration was a real bonus, as we previously abandoned selling on Amazon due to the administrative burden of constantly updating inventory on Amazon. Selling something on Amazon that you can't ship right away is a big no-no. With Stitch we don't even think about it – we're back on Amazon and up to date, 24/7, worry-free. We also sell through an additional, less common, marketplace not supported by Stitch. No problem. Stitch lets us effortlessly enter the orders through its web portal. Within minutes our three other online channels are updated to reflect the proper inventory levels.
We began with Stitch about a year ago. It was fine then and it just keeps getting better. For starters, we love the new UI – clean, consistent, and informative. The recent speed boost and other tweaks make it a pleasure to use. We are also thrilled with the new BETA bundling feature. Some complain about Shopify lacking this or that function. However, some of that is by design. Bundling is one such feature – I do not want it in Shopify because we have multiple channels. To me, that is "shopping cart" thinking of old where you expect one company to build out every conceivable feature. We'd have to bundle everywhere. With Stitch, I enter the inventory of the component parts just into Stitch, Stitch computes how many bundles we can theoretically make, and then publishes THAT as our available inventory. Sweet! Another case of set it and forget it.
In choosing a vendor to provide a business-critical function we look at a number things and Stitch hit them all. In addition to features, we look for quality support. We received great pre-sale support, patient trial support, and continue to receive fantastic production support. Every person with whom I have interacted has been knowledgable, professional, and clearly in tune with the wants and needs of businesses. We also want to know the company will be around for us. Before signing on I was pleased to read about $3.5 million in funding. Last August, the company raised another $3.5 million. Clearly I am not the only one who believes this is a great company with a great team doing great things.
Stitch Labs is well worth what we pay for the Pro plan. It integrates with another pillar of our business, ShipStation. That saves us money too because ShipStation can pull in all of our orders from Stitch, eliminating the need for a multi-channel ShipStation plan. That's another big, unanticipated bonus.
Bottom line: Stitch Labs saves us time, saves us money, saves our sanity, and allows us to smoothly manage our business in the multi-channel world that is modern e-commerce.
PS: I love the new UI's dashboard! Paints a clear, concise picture of what's going on by channel and across channels.
UPDATE: Stitch has a great new feature in Beta right now called "Master of Price." It works similarly to the core "Master of Inventory" functionality that we love so much, except for price. Today I created a new "price tier" for the holidays. I exported my inventory, had excel compute the discounted holiday price, converted that column to values from formula, and imported the data back into Stitch. Our pricing was already up-to-date in Stitch, so that process took me longer to type than to do. I then switched on Stitch as "Master of Price", selected the new pricing tier, and, BOOM, Shopify and Amazon pricing is updated. Fantastic! While there are other apps for Shopify that can set prices, run sales, etc. for Stitch to knock out two channels (more if you have them) in a single stroke is really convenient and a huge time saver.