syncX: Stock Sync & Inventory
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Unfortunately, I’m very disappointed with this app – especially the support.
Even though they advertise Priority Support, you don’t feel it at all. The in-app support function seems to be nothing more than automated bot replies that are useless when you have real issues. Individual concerns are not understood or simply ignored.
Support via email is also hardly reachable. Either you get no response at all or replies are very delayed and not helpful.
For an app that handles business-critical processes like inventory syncing, reliable support is essential – and that promise is clearly not being met here.
Conclusion: Good idea, but the support is extremely poor and makes the app frustrating and unreliable when it actually matters.
Hi there, we hear you loud and clear. It’s incredibly frustrating to feel like you're talking to a bot when you have a real-world business issue. We’re sorry for the delay and the lack of clarity you experienced.
Our team is currently in direct contact with you to fix these individual concerns. We’re using your feedback to improve how we escalate 'Priority Support' tickets so this doesn't happen again. We look forward to getting everything back on track for your store.
Support is getting a joke. CHAT is managed by AI and when it says "I'll transfer you to support team" it get stuck. Then emails are apparently managed to AI too and they ask for screenshots but they cannot get them. BASICALLY IS A JOKE. FRUSTRATING IS NOT EVEN CLOSE TO HOW FRUSTRAAATIIING.
Such a pity. Guys... what are you doing???
The app is a life saver. Sometimes there are some issues since the task that the app is doing is a pretty complex one.
Anyway the team is always ready to help. Sometimes it needs a couple of extra message (and extra day) to escalate the issue to a person that actually can solve it but at the end they always do!
Thank you for the great app.
Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you & glad we were able to solve the issue quickly & efficiently 💪🤩
La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas horas nuestros artículos están desfasados tanto en precios como en stock.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the renewal process. We understand how critical it is for your store to stay updated with accurate prices and stock levels. While Shopify handles the billing, we will work closely with them to ensure this issue is resolved promptly for you in the future. In the meantime, please don't hesitate to reach out directly to our support team whenever you encounter any problems.
Your feedback is invaluable, and we're committed to improving your experience.
I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory.
Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers.
Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers.
In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service.
I do not recommend making use of Stock Sync!
Hi Media Alliance CT,
Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory.
We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues.
Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve.
Thanks,
syncX Team
Downhill fast.
Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly.
We want to follow up on your earlier dissatisfaction regarding the imported products.
Can you please give us a chance to resolve this asap?
Will you be available for a quick call to resolve this issue more quickly?
We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Hi there,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible.
Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further.
We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly.
Thank you for your patience and understanding. We value your business and are here to help in any way we can.
Thanks,
syncX: Stock Sync Team
While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..
Hi Slat Flats Clothing,
We understand your frustration dealing with unresponsive support. We are truly sorry about that and have fixed the issue. Our executive agents are now ready to reply to your queries and solve it accordingly.
We are committed to helping you and look forward to resolving any issues you may have.
Thanks,
syncX: Stock Sync Team
No one answers me and their Vendor feeds are not working even the vendor treid to reach them. Because I placed this review magically my app was removed and I had to reinstall the app and of course I lost my gandfathered plan and now they are forcing me to pay way more.
When I email my questions are being ignored and I cannot find help to get my original package back. This is what happens if you place a review they dont like.
We apologize for the frustrating experience you had with building the product section. Your feedback is valuable to us, and we are committed to improving our communication and resolving the issues promptly.
Please reach out to our support team again so that we can address your concerns and ensure that your feeds are updated as expected.
Thank you for your patience.
The app is working well, but if you scale and have multiple feeds their support is super bad, they answer after a long time and in many cases don't solve the problem, the support here is the most important thing because for stores that have many feeds sometimes things can stop working and only they can fix.
Moreover, there is an ongoing error that doesn't update the stock on time, we had over 100 out-of-stock orders and they don't know how to fix it, so we are searching for a new app.
Thank you. It's great to hear Stock Sync is the best for your three stores! Really appreciate your wonderful feedback. 🙌💕
App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.
Hi Distinctly Living,
We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused.
We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again.
We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible.
We have contacted you via email, so please check your inbox. Thank you for your patience and understanding.
Best regards,
syncx: Stock Sync Team
