syncX: Stock Sync

I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by Stocksync that there are no product images in the feed and this is why I'm not getting the images in, however this is incorrect. Now I find almost 4,000 products have been added into my store, so I've got double of the one product. I've managed to undo this however that's not the point, and is it going to happen again. I've even had my own tech guy look at these issues. Currently looking for another app to do the job, I can't keep doing this and no one can fix the issues. Used to highly recommend this app.

the last 3 months the app stopped working, contacted them numerus times via the contact us page, and got no response

I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again.
Update on 10.16.2020

I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.

The app doesn't work properly i have to reach out to support 2-3 times a week, lose about $500-1000 a week. Support gets back 24 hours later with a reply with a question then goes another 24 hours, basically takes 3 days to get an answer to a matter, it gets solved for a few days then issues start again. I would not recommend anyone this app if they need a good customer service and support.

We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.

This app spam asks me for a rating every time I log in, so here's a rating. Will you leave me alone now please.

We have been using this Shopify app for over 5 years across various stores, and I can confidently say that the quality of their customer service has significantly declined over time. While the support team has been helpful with stock synchronization and the app worked well for our other websites, we have been facing consistent challenges with this particular website for nearly 2 years. The inventory is not properly synchronized, updates are not reflected accurately, and we constantly receive orders for items that are out of stock. Despite reaching out to the support team multiple times, our problem remains unresolved. To make matters worse, we have been informed that they only provide support if we pay an additional fee. However, we are already paying them every month, and they are failing to deliver the service we expect. And their prices significantly increased over the years. This situation is quite frustrating and raises questions about the purpose of our ongoing payment.

The worst Sync app ever! We have been trying to reach them for last 2 weeks even complained them to Shopify. But still no one replied yet. We need to stop subs and get a refund for last two months. As the app stopped working and no one helped at all. I do NOT recommended anyone who need to regular Inventory Sync. Unprofessional, Unresponsive and You cannot make a business plan with these guys.

not easy to figure out if your file is working or not and there's pretty much always a server delay - meaning you submit your file but it's usually 2 hours later when its updated so if you're in a rush it won't happen - today I've waited more than 4 hours and am still waiting...