syncX: Stock Sync
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Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.
Thank you so much for the review 😍
I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??
Hi xo steele LLC,
Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support system, likely due to a technical error.
Please resend your inquiry to support@stock-sync.com. Once received, we will prioritize your request to resolve the issue promptly.
We appreciate your time and trust in providing the support you need.
Has been working really well so far and the support was very quick!
That's great to hear, thank you alot 🙌❤️
This is an excellent app with many features. I use it to synchronize across platforms, and once you understand the app and its functions, it's actually quite straightforward. Their customer service is absolutely fantastic. They always respond (some times it takes a bit long, but i am okay with that as long as they respond! :) ) , take the time to understand the problem, are consistently friendly, and genuinely want to help solve any challenges you face. They really go the extra mile.
Thank you for the great review! We're glad you're finding the app's features useful and straightforward once learned.Your feedback means a lot! 😻🙌
This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates.
Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result.
No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income.
Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.
We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.
The app works smooth based on our needs. Very helpful support staff, fast reply.
Thank you so much for the review 🤗💕
So unhelpful and slow. I hate this support. Read it but don't help.
Hi Verrekijkergigant,
Thank you for your feedback. We're sorry to hear you feel this way about our support.
We have actively tried to assist you by responding to your emails and being available for the scheduled call, but we did not receive a response, and the call was missed. Please let us know a convenient time for you, and we would be happy to arrange another session to address your concerns.
We are committed to helping you and look forward to resolving any issues you may have.
Thanks,
syncX: Stock Sync Team
Very helpful support staff. I was having issues with one of the jobs & Kir sorted out everything for me. Good job & thanks.
Thank you so much for the review 😍💕
Faz was by far the best Consultant I could have asked for so help patience and due diligence along with follow-up to make sure I understood what was needed
Thank you so much 😻😘
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Hi there,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible.
Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further.
We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly.
Thank you for your patience and understanding. We value your business and are here to help in any way we can.
Thanks,
syncX: Stock Sync Team