syncX: Stock Sync
Erfüllt die höchsten Qualitätsstandards von Shopify für Geschwindigkeit, Anwenderfreundlichkeit und Mehrwert für Händler:innen
Rezensionen (1.330)
Anpassen
-
Nach Bewertung
Products did NOT stay up to date, we had to cancel 8 orders because they were NOT updated with the shipper, then they refused to refund unless we reloaded. We have been online 20 years, the WORST
Dear Elegant Wickedness,
We humbly apologize for the unfortunate experience you had with our application and our support service.
The support service had an issue with the Billing site which had caused the probable miscommunication.
However, we have refunded the requested amount now. We would truly like to help you resolve the issue you experienced with Stock Sync.
We have already replied to your emails and even sent a new one but have not received any response yet.
We kindly propose you reach out to Stock Sync - support@stock-sync.com - so we can be able to overcome this hurdle you have with a 1-month FREE trial.
We truly look forward to hearing from you again.
Way too cumbersome to deal with the interface of this app. Its like you are working in C++ environment and on top of that upon contacting the support team; they seems irrelevant of the customer questions. I am asking something else and they are responding something else. My humble suggestion is that you MUST introduce live chat service in which you can take up customers queries in live mode and provide immediate solutions. I moves to another app where I have to pay double amount but since they resolved my questions instantly so I decided to stay with them.
We are very sorry for the bad experience that you are having. We understand Stock Sync has tons of customizable settings which required spend some time to learn but once get familiar it can turn to be a powerful tool. We trace back the tickets and our team did answer more than 9 of your questions. However, we understand our last reply might be too generic and we apologize for that. I hope you could understand inventory management sometimes can be very simple and complicated so we want to ensure we are in the right direction.
Sync from google doc does not work. It has been 3 weeks since I wrote an email with the screen shots. No one has bothered to get back. Poor service!
Tried to get the SOAP connection working and asked for support, two days later I was told to try again at the end of the week. I did, still didn't work and asked for an update and nothing. Not very good customer services. Please reply!!!!
terrible support, they dont refund they waste time and i suggest if you need actual help to avoid this APP.
Raj and his team of timewasters will respond back every 24 hours to lead you into an endless time waste.
horrible support for an app that charged me 50$ only to waste a week of my time and am now spending a week fighting to get a refund.
shopify support should be ashamed of leading their users into a time waste trap like this sorry excuse Raj and his team of clown run
We are very sorry about the bad experience. I believe Raj already did our best to help out with 10 new products imported and 2000 over quantities and prices updated. We received your refund request and we reply that you have to contact the Shopify Billing team (Stock Sync is not Shopify billing team). This is how most apps on Shopify works. Again please ask for a refund from the Shopify Billing team. Our app is using Shopify billing we can't perform any refund except for refund as application credits which is very limited by Shopify.
I'm convinced these reviews are fake. I spent nearly 2 weeks of going back and forth with support simply asking how to link products properly on what should have been a simple integration to my Shopify store. I was attempting to link my products to download for dropshipping and the app completely messed up my products switching hundreds of product names, prices, descriptions and inventory numbers. I didn't even upload anything to my website! I simply attempted to make a file of products to export from the extremely thin explanation. I had no idea that simply trying to import products to the app could result in such a mess. I made the mistake of not backing up for 2 months so now I have to go through hundreds of products manually and check and fix everything and physically recount all of my inventory. Maybe this is different for uploading products for drop shippers, but to download to share, beyond a waste of time!
Dear Lyndsay, we are sorry for the bad experience you had on Stock Sync. We really like to help you get Stock Sync to help automate the update of inventory on your stores. We can see that Stock Sync has updated 61 but it update wrongly because of a wrong configuration. Please let us know if you like to give us another chance and we will help you get it to work.
I just keep getting a message saying your site is down and i cant install and open the app properly. Is this temporary?
Dear My Store,
We sincerely apologize for the unpleasant experience you had with our application.
Our app is now back up and running smoothly. Please feel free to reinstall it and give it another go.
If you encounter any additional concerns, please do not hesitate to contact us via support@stock-sync.com for assistance.
Deleting Forever! And going elsewhere.. total waste of time.
After i initialy telling me it would take 2-5 days to assess and test, coming to the second week, no help what so ever... nothing is being done... Waste of time! If i could give this app & Support a big fat zero i would! Gave you guys another chance. But you didnt live up to the expectations. I actualy re installed it hoping i would get better support but didnt! Stay away people! This app is run by individuals who couldnt care less who give excuses forever.
We are sorry for the bad experience. We did mention the supplier product ID are not matching with the SKU on Shopify. The sample ID is 1028-121259-14846 where Shopify SKU is B07NLLLXNX. It is visible that the product identifier is not the same. Stock Sync has to find matching SKU for it to work.
can't update inventory unless you have price and my manufacturers spreadsheet inventory report doesn't have price, so this is very complicated and can't use the app.
Terrible, wanted to use this app and sent two emails for support over a 3 days period and nothing came back, best to avoid