syncX: Stock Sync

We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.

The app is working well, but if you scale and have multiple feeds their support is super bad, they answer after a long time and in many cases don't solve the problem, the support here is the most important thing because for stores that have many feeds sometimes things can stop working and only they can fix.
Moreover, there is an ongoing error that doesn't update the stock on time, we had over 100 out-of-stock orders and they don't know how to fix it, so we are searching for a new app.

I installed the app tried to communicate to Ray on their chat which does not allow me to type. I then communicated via email as an alternative com. not getting feedback from them yet. Frastrated customer.

Back down to 1 star. Keeps wasting my credits and importing products previously imported before

12/03/2022. Back into the dog house, you go! David Foster
The Abbey The Abbey Since starting with these folks over a year ago, I can say they have come a long way. Their systems are working better after every update and can say they are working hard to elevate their App.
As you can see we started on a rocky road and have been able to over come the challenges. Great job team, keep moving forward. I have tried to respond to the app developer. They ask question no action, I respond in a professional manner with detail, no action. To say I am getting quite upset with this lack of service or even some dialog would be an understatement.
Regards
Retired PMP .

The app doesn't work properly i have to reach out to support 2-3 times a week, lose about $500-1000 a week. Support gets back 24 hours later with a reply with a question then goes another 24 hours, basically takes 3 days to get an answer to a matter, it gets solved for a few days then issues start again. I would not recommend anyone this app if they need a good customer service and support.

La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas horas nuestros artículos están desfasados tanto en precios como en stock.

I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by Stocksync that there are no product images in the feed and this is why I'm not getting the images in, however this is incorrect. Now I find almost 4,000 products have been added into my store, so I've got double of the one product. I've managed to undo this however that's not the point, and is it going to happen again. I've even had my own tech guy look at these issues. Currently looking for another app to do the job, I can't keep doing this and no one can fix the issues. Used to highly recommend this app.

This app spam asks me for a rating every time I log in, so here's a rating. Will you leave me alone now please.

OVER HALF OUR PRODUCTS DELETED - 1WK BEFORE BLACK FRIDAY & LEADING UP TO XMAS!!! Very disappointed with Stock Sync. I needed to tweek the add products feed, but this caused more than half our products to disappear - some deleted, despite the add feed apparently not deleting products already in your store already!!! products were re-imported, but all titles, descriptions, images, tags deleted/over ridden - we spent months optimising all our products for SEO - now all gone!!!!! response from Jor/Raj - which takes up to 24hrs is very blase - they do not seem to be bothered that our store now only has 95 products, when we had over 230 optimised products! AVOID!