syncX: Stock Sync
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (1 327)
Affiner
-
Par note
Three days and no response from support. 1st support question was answered in about 12 hours, 2nd is in limbo and we cannot get our products straightened out until they respond. Very frustrating! UPDATE: Just responded after 4 days, but still can't get resolved, saw support ran an import session at 9:30am this morning, its now 7:30 PM, and did not get an update. I'll re-rate the support, but waiting for resolution. UPDATE: they say they completed the modifications and ran the products again, but still plagued with duplicates. No way to reach them thus far (Monday no less). Not Happy with the support for this App at all!
Sorry for not getting back to you sooner. We understand the products added wasn't group into variants. It is mainly an issue on setting up or the feed don't a variant group key identified the product. We will review the feed data as requested and get back to you as soon as possible.
Works great. Good customer support.
We have been using Stocksync for a few months now, and have been extremely happy with support. Every request we have submitted has been responded to and resolved, and features are constantly being added. Thank you for a great app!
StockSyn has saved me a ton of time and works wonderfully. Customer service is amazing. Recommended
I used the help team to set up my stock feeds, they were very helpful and !walked me through the process until I was comfortable that I was set up correctly, thanks
I had trouble making this work for me as my data feed has a traffic light system, but an email to ask for help was quickly answered and Jor tweaked something for me and it all worked.
Since then, given the complicated way the my data feed is made up from my supplier, it has been a bit tricky here and there but Jor has been there every step of the way to help and advise.
Would totally recommend this app offered by this company - their customer service is excellent.
Raj has been extremely helpful and responsive. App is easy to navigate and provides much needed functionality.
I had a problem with connecting Stock Sync to my dropbox. I had to e-mail Stock Sync, my problem was fixed within minutes.
And when I had more questions the guys were more than willing to help.
Amazing service.
Ann - maddiebellerugs.com.au
The app was good when I started using it but whenever there is a problem it is very difficult to get them to resolve anything. when I first signed up for this service they charged me for the number of SKUs that were on the feed. now they are counting all the products in my store and refusing to provide an update unless I upgraded. This is very unfair because the other products in my store are in a different location and are managed by a different provider, so why should I pay them more for something they don't manage. Now I have put my selling on hold struggling to make updates myself while looking for different provided. Buyers beware
We apologise for the bad experience you are having. By default Stock Sync will scan all products to find matching SKU. But Stock Sync also come with a powerful filtering to scan only products by tags, vendor and many more (Learn more here https://help.stock-sync.com/article/100-stock-sync-filter-by-shopify-products). With filters, it will not scan the entire store for the matching SKU or barcode. Please contact our support to help you with the filters.
Time Saver!
Couldn't live without it.