syncX: Stock Inventory Sync
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In base alla valutazione
I have been using this app for over 12 months, the support could be better when you initially contact with an issue but all issued have been resolved and the app works great when set up correctly
Dear Fight Co,
We want to sincerely apologize for the negative experience that you had with our customer support team for not providing the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
We hope that you reconsider your review and we would be incredibly grateful.
We truly hope to resolve your issue completely.
Had a lot of teething problems in the first few years, support is hit and miss and not very proactive. Once you do get the setup bang on, it does work quite well. A paid service for a full setup would be a good idea and one I'd gladly pay for to avoid all the headaches for issues down the line.
Dear House Journey,
We humbly apologize for the unfortunate experience you had with our application and our support service.
We are doing our best to retrieve those deleted products. We will also ensure that those products will not be deleted.
We have noted every requirement that you have listed and will be setting up the feed accordingly. We hope to serve you better to meet your expectations.
I started using the app for updating our inventory through CSV files, took a little while to set up but ended up working perfectly. After that, I got interested in updating through Rest API, which was even more tedious to set up. Customer service took a couple of days to answer but helped solve the issue, definitely would recommend it.
I used this app to update the inventory on our site automatically on daily basis. It works very well. Wish it could be scheduled more frequently to allow inventory update close to real time (it only allows an update every 12 hours on the basic subscription).
Super Helpful Great App. Support Staff are responsive to requests and the App just does what its supposed to. Great pricing with the ability to pay as you grow
The App is working just fine, it may take some understanding for people who are not very tech savvy.
The Support we received was exceptional and we wish to thank Raj for assisting us through a few sessions to help us get where we needed to be.
We are now 98% there with real-time stock levels linked to our Supplier. Great work and thank you Raj!
I used this app to update inventory. Any time we have come across issues, support team has been great in responding immediately and resolving our issues. Great job!
Hi I have not received any response in 2 days. All of my products have somehow set to sold out 0 inventory. Can you please fix this ASAP??? I can't stress enough how convenient and advanced this app is. It has helped me not only update thousands of inventory but also upload products in the right format. Their packages are priced reasonably.
Using the App to bulk load product listings in the initial setup phase, and for the most part the app does a great job.
The app is a great time saver, and am hoping to set up automated updates from a number of suppliers moving forward.
My only criticism is that the logs for updates, errors and exceptions are lacking detail, meaning it takes time to work through the datasets to successfully load or update products when issues are encountered.
I have had occasion to engage support a couple of times, and have been very happy with response and solutions provided.
Anyone looking to add hundreds of products with thousands of variants should take a close look at this app, it is a great tool.
A little tricky on the set up, but super quick and helpful support system! So far so great :)
