syncX: Stock Sync

syncX: Stock Sync

レビュー (1,301)

総合評価
4.6
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
編集日:2022年12月3日

12/03/2022. Back into the dog house, you go! David Foster
The Abbey The Abbey Since starting with these folks over a year ago, I can say they have come a long way. Their systems are working better after every update and can say they are working hard to elevate their App.
As you can see we started on a rocky road and have been able to over come the challenges. Great job team, keep moving forward. I have tried to respond to the app developer. They ask question no action, I respond in a professional manner with detail, no action. To say I am getting quite upset with this lack of service or even some dialog would be an understatement.
Regards
Retired PMP .

The Abbey Collection
カナダ
アプリの使用期間:約6年
2019年6月27日

The app doesn't work properly i have to reach out to support 2-3 times a week, lose about $500-1000 a week. Support gets back 24 hours later with a reply with a question then goes another 24 hours, basically takes 3 days to get an answer to a matter, it gets solved for a few days then issues start again. I would not recommend anyone this app if they need a good customer service and support.

Rug Savings
アメリカ合衆国
アプリの使用期間:6年弱
syncXが返信しました 2019年7月3日

We are sorry for the bad experience. We already reach out to you and working on resolving all issues. Our support wasn't available during weekends that causing the delay.

編集日:2024年9月9日

La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas horas nuestros artículos están desfasados tanto en precios como en stock.

CSYSTEM REINOSA | Tienda de Informática Online en España
スペイン
アプリの使用期間:5年弱
syncXが返信しました 2024年9月11日

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the renewal process. We understand how critical it is for your store to stay updated with accurate prices and stock levels. While Shopify handles the billing, we will work closely with them to ensure this issue is resolved promptly for you in the future. In the meantime, please don't hesitate to reach out directly to our support team whenever you encounter any problems.

Your feedback is invaluable, and we're committed to improving your experience.

編集日:2023年11月23日

I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by Stocksync that there are no product images in the feed and this is why I'm not getting the images in, however this is incorrect. Now I find almost 4,000 products have been added into my store, so I've got double of the one product. I've managed to undo this however that's not the point, and is it going to happen again. I've even had my own tech guy look at these issues. Currently looking for another app to do the job, I can't keep doing this and no one can fix the issues. Used to highly recommend this app.

Sex Toys Erotica Adult Shop
オーストラリア
アプリの使用期間:5年弱
2017年10月16日

This app spam asks me for a rating every time I log in, so here's a rating. Will you leave me alone now please.

Ts8276eb
アメリカ合衆国
アプリの使用期間:約4年
編集日:2020年11月20日

OVER HALF OUR PRODUCTS DELETED - 1WK BEFORE BLACK FRIDAY & LEADING UP TO XMAS!!! Very disappointed with Stock Sync. I needed to tweek the add products feed, but this caused more than half our products to disappear - some deleted, despite the add feed apparently not deleting products already in your store already!!! products were re-imported, but all titles, descriptions, images, tags deleted/over ridden - we spent months optimising all our products for SEO - now all gone!!!!! response from Jor/Raj - which takes up to 24hrs is very blase - they do not seem to be bothered that our store now only has 95 products, when we had over 230 optimised products! AVOID!

Bouji Lingerie
イギリス
アプリの使用期間:約4年
syncXが返信しました 2020年11月24日

We are sorry for the bad experience. From the logs, we don't see any trace of deletion or update of title, description, and tags. We hope that we can share one of the SKU so we have a closer look. We like to help you out, please reach us at support@stock-sync.com.

編集日:2020年10月16日

I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again.
Update on 10.16.2020

SaltTree
アメリカ合衆国
アプリの使用期間:3年以上
2021年12月17日

We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work

Kitchen & Company
アメリカ合衆国
アプリの使用期間:3年以上
syncXが返信しました 2021年12月19日

We are sorry for the experience that you are having. We understand managing 3 stores can be a hassle. We can see from the logs that the emails are received and processed successfully. Please do contact us at support@stock-sync.com so we can help you with the configuration. We really like to help you to resolve the issue.

編集日:2024年7月28日

does not always work and bugs are not reported per email

1) last week, not a single stock was updated for 3 days - we have a 6 hour intervall set up
2) You never get any emails about issues
3) They fix the problem but it keeps happening - I have to check manually all feeds each week if there is issues ir not
4) This week 1 feed did not push the correct stock levels into the shop

Minasari Home
ドイツ
アプリの使用期間:約3年
syncXが返信しました 2021年5月19日

Hi there,

We really appreciate the review. Regarding your query:

What happens if an item which was out of stock, is on stock again? Does it then go to the spot according to how the collection was programmed?
- When the item is back to In-Stock in the feed file, it will be updated to your Shopify store with the matching SKU.
- If you can elaborate on the issue with the feed name, 3 sample matching SKUs that were NOT updated correctly - we will be able to check in-depth on the issue.

Please check your next invoice, I upgraded twice, I am well within the enterprise plan, why do you want to charge me another 21,80 USD?? This looks odd to me. You cannot charge in the same period a customer three plans!!
- We are sorry that you are experiencing this costing issue. We can surely rectify this by refunding any unjustified cost.
- Do let us know if you would like to customize your plan to get a more reasonable costing
- Kindly elaborate on the charges of $21.80.

We are also reaching you out on your email, we do hope to hear from you and very much eager to resolve the issue you are experiencing.

For other inquires, do contact us at support@stock-sync.com and we will gladly assist you.

編集日:2023年12月11日

I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.

Retail Therapy Online
南アフリカ
アプリの使用期間:約3年