Stock Sync: Voorraad Sync , 1.215 recensies

I installed the app tried to communicate to Ray on their chat which does not allow me to type. I then communicated via email as an alternative com. not getting feedback from them yet. Frastrated customer.

Back down to 1 star. Keeps wasting my credits and importing products previously imported before

The worst Sync app ever! We have been trying to reach them for last 2 weeks even complained them to Shopify. But still no one replied yet. We need to stop subs and get a refund for last two months. As the app stopped working and no one helped at all. I do NOT recommended anyone who need to regular Inventory Sync. Unprofessional, Unresponsive and You cannot make a business plan with these guys.

We have been using this Shopify app for over 5 years across various stores, and I can confidently say that the quality of their customer service has significantly declined over time. While the support team has been helpful with stock synchronization and the app worked well for our other websites, we have been facing consistent challenges with this particular website for nearly 2 years. The inventory is not properly synchronized, updates are not reflected accurately, and we constantly receive orders for items that are out of stock. Despite reaching out to the support team multiple times, our problem remains unresolved. To make matters worse, we have been informed that they only provide support if we pay an additional fee. However, we are already paying them every month, and they are failing to deliver the service we expect. And their prices significantly increased over the years. This situation is quite frustrating and raises questions about the purpose of our ongoing payment.

I do not recommend to anyone, constant problems and miscommunication. Money is paid, the store does not work.

After weeks of dealing with Support team due to problems with the product, the feeds are still not working correctly and the store has been on hold for far too long. I'm sure in some cases the app works but we have had nothing but issues trying to connect an XML feed.

Very bad experience with the app.

CUSTOMER SUPPORT RESPONDS 1-2 TIMES A DAY AND THE SIMPLE PROBLEM WILL TAKE YOU ON AVERAGE 2-3 DAYS TO BE RESOLVED.

Yesterday and today, their application put all my products on the site at 0 stock and when customers enter the site, it says SOLD OUT for every product!

I have over 3000 products on the site.

To make matters worse, they put products that are not connected to the app at all to 0 stock.

There are over 800 of those products!!

AVOID THIS APP AND ESPECIALLY DO NOT GET INTO A LONG TERM COOPERATION BECAUSE YOU WILL LOSE A LOT OF MONEY!!

I HAVE GAVE THE APP $80+ SO FAR (IN ABOUT A MONTH) AND THEY HAVE LOST 2 TIMES THAT DUE TO THESE MISTAKES OF THEIRS.

I just keep getting a message saying your site is down and i cant install and open the app properly. Is this temporary?

12/03/2022. Back into the dog house, you go! David Foster
The Abbey The Abbey Since starting with these folks over a year ago, I can say they have come a long way. Their systems are working better after every update and can say they are working hard to elevate their App.
As you can see we started on a rocky road and have been able to over come the challenges. Great job team, keep moving forward. I have tried to respond to the app developer. They ask question no action, I respond in a professional manner with detail, no action. To say I am getting quite upset with this lack of service or even some dialog would be an understatement.
Regards
Retired PMP .

The app doesn't work properly i have to reach out to support 2-3 times a week, lose about $500-1000 a week. Support gets back 24 hours later with a reply with a question then goes another 24 hours, basically takes 3 days to get an answer to a matter, it gets solved for a few days then issues start again. I would not recommend anyone this app if they need a good customer service and support.