syncX: Stock Sync

syncX: Stock Sync

Recenzje (1 353)

Ogólna ocena
4,6
Liczba recenzji z daną oceną
  • 89% ocen to oceny z 5 gwiazdkami
  • 4% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 5% ocen to oceny z 1 gwiazdkami
16 październik 2017

This app spam asks me for a rating every time I log in, so here's a rating. Will you leave me alone now please.

Ts8276eb
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Edytowano 20 listopad 2020

OVER HALF OUR PRODUCTS DELETED - 1WK BEFORE BLACK FRIDAY & LEADING UP TO XMAS!!! Very disappointed with Stock Sync. I needed to tweek the add products feed, but this caused more than half our products to disappear - some deleted, despite the add feed apparently not deleting products already in your store already!!! products were re-imported, but all titles, descriptions, images, tags deleted/over ridden - we spent months optimising all our products for SEO - now all gone!!!!! response from Jor/Raj - which takes up to 24hrs is very blase - they do not seem to be bothered that our store now only has 95 products, when we had over 230 optimised products! AVOID!

Bouji Lingerie
Wielka Brytania
Około 4 lata korzystania z aplikacji
syncX odpowiedział(a) 24 listopad 2020

We are sorry for the bad experience. From the logs, we don't see any trace of deletion or update of title, description, and tags. We hope that we can share one of the SKU so we have a closer look. We like to help you out, please reach us at support@stock-sync.com.

Edytowano 19 listopad 2024

the last 3 months the app stopped working, contacted them numerus times via the contact us page, and got no response

Klikel
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
Edytowano 16 październik 2020

I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again.
Update on 10.16.2020

SaltTree
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
17 grudzień 2021

We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work

Kitchen & Company
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
syncX odpowiedział(a) 19 grudzień 2021

We are sorry for the experience that you are having. We understand managing 3 stores can be a hassle. We can see from the logs that the emails are received and processed successfully. Please do contact us at support@stock-sync.com so we can help you with the configuration. We really like to help you to resolve the issue.

Edytowano 24 grudzień 2024

No one answers me and their Vendor feeds are not working even the vendor treid to reach them. Because I placed this review magically my app was removed and I had to reinstall the app and of course I lost my gandfathered plan and now they are forcing me to pay way more.
When I email my questions are being ignored and I cannot find help to get my original package back. This is what happens if you place a review they dont like.

Musotica.com
Stany Zjednoczone
Około 3 lata korzystania z aplikacji
syncX odpowiedział(a) 23 październik 2023

We apologize for the frustrating experience you had with building the product section. Your feedback is valuable to us, and we are committed to improving our communication and resolving the issues promptly.

Please reach out to our support team again so that we can address your concerns and ensure that your feeds are updated as expected.

Thank you for your patience.

Edytowano 28 lipiec 2024

does not always work and bugs are not reported per email

1) last week, not a single stock was updated for 3 days - we have a 6 hour intervall set up
2) You never get any emails about issues
3) They fix the problem but it keeps happening - I have to check manually all feeds each week if there is issues ir not
4) This week 1 feed did not push the correct stock levels into the shop

Minasari Home
Niemcy
Około 3 lata korzystania z aplikacji
syncX odpowiedział(a) 19 maj 2021

Hi there,

We really appreciate the review. Regarding your query:

What happens if an item which was out of stock, is on stock again? Does it then go to the spot according to how the collection was programmed?
- When the item is back to In-Stock in the feed file, it will be updated to your Shopify store with the matching SKU.
- If you can elaborate on the issue with the feed name, 3 sample matching SKUs that were NOT updated correctly - we will be able to check in-depth on the issue.

Please check your next invoice, I upgraded twice, I am well within the enterprise plan, why do you want to charge me another 21,80 USD?? This looks odd to me. You cannot charge in the same period a customer three plans!!
- We are sorry that you are experiencing this costing issue. We can surely rectify this by refunding any unjustified cost.
- Do let us know if you would like to customize your plan to get a more reasonable costing
- Kindly elaborate on the charges of $21.80.

We are also reaching you out on your email, we do hope to hear from you and very much eager to resolve the issue you are experiencing.

For other inquires, do contact us at support@stock-sync.com and we will gladly assist you.

Edytowano 11 grudzień 2023

I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.

Retail Therapy Online
Republika Południowej Afryki
Około 3 lata korzystania z aplikacji
Edytowano 31 maj 2023

We have been using this Shopify app for over 5 years across various stores, and I can confidently say that the quality of their customer service has significantly declined over time. While the support team has been helpful with stock synchronization and the app worked well for our other websites, we have been facing consistent challenges with this particular website for nearly 2 years. The inventory is not properly synchronized, updates are not reflected accurately, and we constantly receive orders for items that are out of stock. Despite reaching out to the support team multiple times, our problem remains unresolved. To make matters worse, we have been informed that they only provide support if we pay an additional fee. However, we are already paying them every month, and they are failing to deliver the service we expect. And their prices significantly increased over the years. This situation is quite frustrating and raises questions about the purpose of our ongoing payment.

Gifts and Baskets
Kanada
Ponad 2 lata korzystania z aplikacji
syncX odpowiedział(a) 31 maj 2023

Dear Gifts and Baskets,

We apologize for the issue you're experiencing.

We haven't received any emails from you recently. Can you please double-check that you sent them to the correct address?

Furthermore, we don't charge any additional fees for our support.

If you have any further concerns, please don't hesitate to contact us at support@stock-sync.com for assistance.

4 listopad 2021

The app totally messed out our inventory. It was supposed to adjust product prices based on a pre-set rule, but didn't, so customers paid the wrong prices.

JoySwag
Stany Zjednoczone
Około 2 lata korzystania z aplikacji
syncX odpowiedział(a) 4 listopad 2021

We apologise for the wrong price update. You reach out to us but we didn't apply the price markup. We have updated the pricing rule and rerun the update. The prices are ok now. We hope you can reconsider this review.