syncX: Stock Sync
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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This app works perfectly fine! The support is also very helpful. The use of SyncX is a gamechanger for our webshop. I would highly recommend.
Thank you for your kind words.We appreciate your recommendation! 🤗❤️
I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable
Hi Oh Baby,
I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case.
Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again.
Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now.
Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused.
Thanks,
syncX: Stock Sync
SyncX is an essential app for our business. Highly recommend. Whoever is the product manager does a great job!
Thank you for your fantastic review! 🥰🥰🥰 Much appreciated.💕
Worst app. Terrible support. My images or descriptions were not uploaded. I just want my money back from them and Shopify. Don't waste your time with these guys.
You in the middle of building your store, run into a issue and they are nowhere to be found
Hi there,
We apologize for the inconvenience this has caused. We are genuinely sorry for your experience and want to resolve this issue promptly. Unfortunately, we were unable to find your store. Could you please email us your store name at support@stock-sync.com? This will help us identify the problem and assist you further. We are dedicated to making things right and appreciate the chance to address your concerns.
Thanks,
syncX: Stock Sync Team
Very good experience with this app.
The support team did help me to upload my stocks which is nice.
Thanks a lot.
Thank you for your review! We're glad you had a great experience, and that our support team could assist with uploading your stocks. We appreciate your feedback!🥰🙌
App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.
Hi Distinctly Living,
We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused.
We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again.
We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible.
We have contacted you via email, so please check your inbox. Thank you for your patience and understanding.
Best regards,
syncx: Stock Sync Team
Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.
Thank you for your feedback! We're happy to hear that Stock Sync has been working well for you for the past 4 years. It's great to know that Faz from our support team was able to assist you quickly with the API changes.
Love it
Thank you for the great review 😍😻❤️
After on going issues, they worked very hard to fix it and frequently checked to make sure everything was running smoothly.
Hi John Julia,
Thank you for your feedback. We're sorry to hear about your experience and understand your concerns.
We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues.
Please contact our support team at support@stock-sync.com so we can address your specific issues promptly.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Best regards,
syncX: Stock Sync
The StockSync customer service team is like no other, they are extremely intelligent, helpful, receptive to the needs of their clients and help find a resolution. They do not rush the appointment time and are very patient.
Could not recommend this service more!!!
Thank you for your kind words! Your recommendation means a lot to us! 😍🤗