Stock Sync: Inventory Sync , 1.209 avaliações

Classificação geral
4,7
Número por nível de avaliação
  • 90% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 4% das avaliações são de 1 estrelas
Data de edição: 31 de maio de 2023

We have been using this Shopify app for over 5 years across various stores, and I can confidently say that the quality of their customer service has significantly declined over time. While the support team has been helpful with stock synchronization and the app worked well for our other websites, we have been facing consistent challenges with this particular website for nearly 2 years. The inventory is not properly synchronized, updates are not reflected accurately, and we constantly receive orders for items that are out of stock. Despite reaching out to the support team multiple times, our problem remains unresolved. To make matters worse, we have been informed that they only provide support if we pay an additional fee. However, we are already paying them every month, and they are failing to deliver the service we expect. And their prices significantly increased over the years. This situation is quite frustrating and raises questions about the purpose of our ongoing payment.

Gifts and Baskets
Canadá
Mais de 2 anos usando o app
SyncX deixou uma resposta 31 de maio de 2023

Dear Gifts and Baskets,

We apologize for the issue you're experiencing.

We haven't received any emails from you recently. Can you please double-check that you sent them to the correct address?

Furthermore, we don't charge any additional fees for our support.

If you have any further concerns, please don't hesitate to contact us at support@stock-sync.com for assistance.

31 de agosto de 2023

Great response time and always helpful! They make my life so much easier! Highly recommend them to any Shopify store!

Mixed Goods Ltd
Estados Unidos
5 meses usando o app
SyncX deixou uma resposta 4 de setembro de 2023

Thank you so much for your kind words! 😊 We're delighted to be of assistance to your Shopify store. If you ever need help, please don't hesitate to reach out. We appreciate your recommendation! 🙌

Data de edição: 1 de julho de 2023

Totally recommend the app! The app works great and the support is amazing and immediate and all that for a great price. Raj has been so helpful throughout the process and has saved us hours of work and we can intergrate with our suppliers, love it! Thank you so much, keep up the good work!

Sexy treats
Grécia
11 meses usando o app
SyncX deixou uma resposta 3 de julho de 2023

Thank you so much for taking the time to write such a wonderful review. 🤩 We really appreciate it! We’ve passed your comments on to our team so they can enjoy the good vibes too! ✨

13 de julho de 2023

Excellent customer service every time! The whole set up has been easy from start to finish, an essential app for our store! many thanks!

The Tap Specialist
Reino Unido
10 meses usando o app
SyncX deixou uma resposta 17 de julho de 2023

Thank you very much for your amazing review! 💙​ If there is anything we can assist you with, please don't hesitate to inform us. 🙏

Data de edição: 28 de junho de 2023

This app is definitely a must have for anyone who needs to manage large inventories and many suppliers. At first it is not very easy to manage but it's normal since Stock Sync is an extremely flexible app and very rich in highly professional features. Anyway, thanks to the smart GUI of the app and also the great and effective support from Hanah, you will quickly learn to use Stock Sync, don't worry. This is definitely one of the best apps for Shopify, highly recommended.

Cherubini Store SRL
Itália
2 meses usando o app
SyncX deixou uma resposta 3 de julho de 2023

Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you & glad we were able to solve the issue quickly & efficiently 💪🤩 We are so happy that you recommend Stock Sync!!! 💙​💙​💙

23 de abril de 2024

Great app, Great support to help make sure feeds are set up and functioning correctly. Yas was a great help !

BESPOKE 77
Reino Unido
25 de janeiro de 2024

Sehr gut

Brandstyle24
Áustria
14 dias usando o app
SyncX deixou uma resposta 30 de janeiro de 2024

We're over the moon about your 5-star review! 🚀 Thanks a million for your support. If you ever need anything, we're here for you!

1 de junho de 2023

Great customer support. The team are always available to assist if ever there is a linking issue. Thank you for your help!

Maison Rêves UK
Reino Unido
Quase 3 anos usando o app
SyncX deixou uma resposta 7 de junho de 2023

It was great chatting with you! Thanks so much for taking the time to leave a review 😍 Don't hesitate to reach out if you need anything, we are here! 🤗

25 de julho de 2023

Great support, prompt and clear answers! I've been using the app for over a year, set up is easy and works very well.

Discon
México
Aproximadamente 1 ano usando o app
SyncX deixou uma resposta 28 de julho de 2023

Thank you so much for your wonderful review! 😊 We truly appreciate it. If there's anything we can assist you with, please don't hesitate to reach out to us. We're always here to help.

17 de junho de 2023

This is a really great app, it's such a time-saver for our store. The service provided is exceptional and it has great customer support as well. Highly recommend it.

4YourPawz
Estados Unidos
10 meses usando o app
SyncX deixou uma resposta 22 de junho de 2023

Thank you so much for your kind review! Happy to help! 😊