syncX: Stock Sync

syncX: Stock Sync

Recensioner (1 354)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 4 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
24 februari 2025

Support team is as useful as a rock can be. Never online, you need to figure things on your own. I have ran into issues several times, opened tickets and their answer is extremely poor. if you are not savvy managing filters do not get this app

wildernessdreams
USA
9 månader användning av appen
27 februari 2025

Had a large self-inflicted issues and got great and FAST support from the syncX team.
Highly recommend this app as a drop-shipping feed option.

King's Pocket
Australien
Ungefär ett år användning av appen
6 februari 2025

Great customer service! I had several questions regarding setting up my feeds properly. I scheduled a Google Meet with Stock Sync to walk me through the steps. Super helpful and informative. I've been thoroughly pleased with this app. It saves a ton of time and headaches. Highly recommend!!

Signastyle Home
USA
4 månader användning av appen
3 december 2024

I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.

Low Country Fair Trade
USA
Nästan 2 år användning av appen
syncX svarade 10 december 2024

Thank you for your thoughtful feedback and continued support! We're glad you love the improvements and find the app easier to use. Your insights on parameter inputs are valuable, and we'll keep working to make things even clearer. We're happy our tech support has been helpful—thank you for recommending us! 😊🤗💕

2 december 2024

I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory.

Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers.

Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers.

In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service.
I do not recommend making use of Stock Sync!

Media Alliance CT
Sydafrika
Ungefär 4 år användning av appen
syncX svarade 4 december 2024

Hi Media Alliance CT,

Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory.

We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues.

Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve.

Thanks,
syncX Team

5 december 2024

Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.

My Temptations Adult Store
Australien
Ungefär ett år användning av appen
syncX svarade 10 december 2024

Thank you for your support! Your recommendation means the world to us! 😊🙌🥰

20 november 2024

We've been using this on two sites for a few years. An excellent app that is continually upgraded. Their customer service is quick and thorough. Highly recommended.

CYCLISM LLC
Japan
Mer än 3 år användning av appen
syncX svarade 10 december 2024

Thank you for your kind words and long-term support! We're delighted to hear you're enjoying the app and our customer service. Your recommendation means a lot to us! 😊🥰😻

Redigerat 23 januari 2025

This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant time and money to re-upload the products. Not to mention, I’ve lost a considerable amount of business due to the deleted items.

The lack of accountability from their team has only added to the frustration. Customer support has been utterly useless in resolving these issues or taking responsibility for the harm their actions have caused. Yas from SyncX reached out at one point, but their involvement didn’t lead to any meaningful resolution. Instead, I’m left dealing with the financial and operational fallout from their incompetence.

I cannot, in good conscience, recommend SyncX to anyone. This app has caused more harm than good and has proven to be one of the worst decisions I’ve made for my business.

Office Stock
Sydafrika
Ungefär 2 månader användning av appen
syncX svarade 5 januari 2025

Dear Office Stock,

Thank you for your feedback. We apologize for the difficulties you've encountered with our application on BigCommerce and Shopify. Your experience does not meet our service standards, and we regret any frustration this has caused.

Your plan was downgraded to Trial due to the app being reinstalled. To restore your previous limits, please resubscribe to the Pro plan, and we assure you that you won't be double charged.

We will assist you in setting up the feed for smooth operation. Please let me know once you upgrade your plan, and we can help with the setup.

Your satisfaction is important to us, and we are committed to providing you with a better experience moving forward.

15 november 2024

We are glad to work with Stock Sync team. Support team is friendly and problem solving minded. Been close to a year and pretty well groving with our feeds. Sincerly we can suggest the app for all Shopify stores.

Please keep in your mind that they are THE BEST !!!

Milagron
Turkiet
10 månader användning av appen
syncX svarade 10 december 2024

Thank you for your wonderful feedback! Your recommendation means the world to us, and we'll continue striving to be the best. 😊😍❤️

23 januari 2025

Perfect support, thanks to Suriyah, I can highly recommend this app and the support. Also apps works very great and help me to grow. Thanks!!

Re-Own
Nederländerna
22 dagar användning av appen