syncX: Stock Sync
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The app just does not work. Does not do what it says, tried several times, no errors, just doesn't do anything. RIP OFF!
Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply.
There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done.
Totally fed up and have to get other app. This issue has delayed us from launching a new store.
Their support is very very slow. Dont recommend this company. Its takes days for them to help us. :-(
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business.
There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call.
Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.
Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply.
There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done.
Totally fed up and have to get other app. This issue has delayed us from launching a new store.
Dear store owner, we are very sorry for the bad experience that you are having. We understand that this is really unpleasant for you. For me too if this happens. We really hope that you would give us another chance. We understand the sync is working fine but the drain of credits is something we will ensure is working properly and credits will be reverted.
Works great when it is actually up and running, but frequent outages with the app being down. Today the app has been down all day so far. App Support is terrible! I have given up contacting their support department because I either don't get a response or when they do respond, it's 3-4 days later. Totally unacceptable!!!!
After weeks of dealing with Support team due to problems with the product, the feeds are still not working correctly and the store has been on hold for far too long. I'm sure in some cases the app works but we have had nothing but issues trying to connect an XML feed.
Dear Footfixinc,
We are sorry to hear that you had a negative experience. We apologize for any inconvenience caused and understand your frustration.
Our team is actively working to resolve the issue. Kindly let us know which variants are not updating correctly so that we can investigate further.
Thank you for your patience and understanding.
Thanks,
Stock Sync Team
support is rubbish ,very frustrating and I wonder if I m dealing with ghost that can not provide a contact where I can speak to them for help, it been long trying to get this work .can any one here tell me how they manage to get theirs working as support seem to not even know about the app and re not wanting to speak over phone as its very hard to understand what he wrote in email
We have done our best with 45 replied between us. Your message has been specially handled by 3 persons, app developer, support guy, and product manager. We have been trying to tell the same message but couldn't get through. We are sorry that our app is not what you are looking for.
I have just used Stock Sync for just a short time now, but it has saved me a lot of time, I could not run my store without it. I thought it was very expensive at start, because I have not sold one product yet, but I never could have keep up with inventory without it. I tried to before, but to time consuming, and was never up to date. Hope to be selling some products soon, but still this is a must for me with thousands of items.
Revised:
Second thought, if you update to the next level, you will not receive a refund for the difference in the form of cash back to your credit card, only app credit for future billing, which connects you to this app. If not for this I would change to another app :-( For this I am lowering to 1 star.
Wow! Very terrible! I tried to upload using the CSV and then it only worked for some fields. So the rest of the fields I had to do it Manually. Now it erased most of my newly added product. Terrible!!!!!
We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support working on most of the fields on Shopify.
The erased products were due to your request to undo the import of the newly added products and return the credits back. Please correct us if we understood this wrongly.
Please reach out to Stock Sync - support@stock-sync.com. We can surely help you reimport the products completely as required.
We truly look forward to hearing from you again.
The application has corrupted or incorrectly set thousands of product entries during multiple runs of different import schemas. Customer support is unresponsive and takes forever even to acknowledge you have reported a problem. This is unacceptable as it leaves thousands of items with incorrect prices and quantities! I can no longer trust my product inventory being represented to my customers online due to this poorly written and supported software. Do not purchase!