syncX: Stock Sync
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
Recensioner (1 346)
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We had a complex XML file that needed to be integrated with our Shopify website. After a brief call, everything was sorted out within 24 hours. Fantastic job, team!
Thank you! We're glad we could help integrate your complex XML file quickly. It was a pleasure working with you, and we're thrilled everything was sorted within 24 hours! 🤗😻❤️
Very useful to add and update products, the prices are also very flexible and fair, the support team is really helpful despite being clearly very busy.
Thank you! We're glad you find the app useful and appreciate the fair pricing. It's great to hear our support team has been helpful despite their busy schedule! 🥰💕
The app works well, and as soon as we have any questions, the app team is quick on problem solving. They've went out of their scope to allow us to sync one particular customer, in adition to giving us the answer to our problem.
If you need to syncronise your inventory to your dealers/dropshippers, I higly suggest you to try this app.
Thank you for the great feedback! We're pleased to hear that the app works well for you and that our team was quick to resolve your issues, even going the extra mile. We appreciate your recommendation for syncing inventory with dealers and dropshippers! 😊🤩💕
Great service very happy.
Thank you, Hannah, Jor, and the team much appreciate your help,
Thank you for the kind words! We're glad to hear you're happy with the service. 😍❤️
Klare Weiterempfehlung, Top Support!
Thank you for the lovely review 😍❤️
App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.
Hi Distinctly Living,
We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused.
We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again.
We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible.
We have contacted you via email, so please check your inbox. Thank you for your patience and understanding.
Best regards,
syncx: Stock Sync Team
They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more?
It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible.
After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance.
It's 2024 and you cannot reach a Shopify app with emails. Unbelievable.
We will be cancelling our subscription soon.
***EDIT***
Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you.
Hope they will fix the issue with their regular customer support emails as well.
Hi Koy Resort,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the recent changes to our app and our support system.
We understand how critical it is for you to have a user-friendly interface and flexible upload options for your inventory files.
The intention behind the recent update was to improve functionality and efficiency, but we regret that it has caused difficulties for you. Your feedback is invaluable, and we are already working on ways to make the interface more intuitive based on user experiences like yours.
Regarding the upload limitations on the basic subscription, we recognize the impact this has on our users. Your specific situation highlights the need for a more flexible approach, and we will consider this in our ongoing improvements.
We are truly sorry about the issues you’ve faced with contacting our support team. This is not the experience we aim to provide. We are currently addressing the technical problems with our email system to ensure that all communications are delivered successfully.
In the meantime, please schedule a call with us directly via this link: https://calendly.com/syncx/30min. We will prioritize your request to resolve your subscription issue promptly.
We appreciate your patience and understanding as we work through these challenges. We value your business and hope to have the opportunity to serve you better in the future. Please let us know if there’s anything else we can do to assist you.
Warm regards,
syncX: Stock Sync
Good app, saves us a lot of time on stock updates. Quick customer service.
Thank you so much for the review 💕
This is an excellent app! It saves you a lot of time! The support team is attentive and responds to inquiries promptly! 10/10
Special thanks to Raj
Thanks for the 10/10! We're happy the app saves you time and that Raj and the team have been helpful. 🙌😍
SyncX is an essential app for our business. Highly recommend. Whoever is the product manager does a great job!
Thank you for your fantastic review! 🥰🥰🥰 Much appreciated.💕