syncX: Stock Sync
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
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Absolutely horrendous app recently. The mapping function is as hit and miss as Donald Trumps Tarrifs. The SyncX team can't seem to rectify issues in a timely manner and it's cost us thousands of pounds in sales. So far.
We’re truly sorry to hear about your experience — and we understand how frustrating the mapping issue must have been, especially when it impacted your sales.
Since then, our team has implemented a number of improvements to the mapping function and overall sync reliability. We’ve also reinforced our internal support workflows to ensure issues are handled with greater speed and clarity.
We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help
While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..
Hi Slat Flats Clothing,
We understand your frustration dealing with unresponsive support. We are truly sorry about that and have fixed the issue. Our executive agents are now ready to reply to your queries and solve it accordingly.
We are committed to helping you and look forward to resolving any issues you may have.
Thanks,
syncX: Stock Sync Team
Support team is as useful as a rock can be. Never online, you need to figure things on your own. I have ran into issues several times, opened tickets and their answer is extremely poor. if you are not savvy managing filters do not get this app
Hi wildernessdreams,
We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay.
We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly.
Thanks,
syncX: Stock Sync Team
nothing is working i spent money to add credit for product import and now I dont have money and products are not imported
I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory.
Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers.
Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers.
In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service.
I do not recommend making use of Stock Sync!
Hi Media Alliance CT,
Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory.
We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues.
Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve.
Thanks,
syncX Team
Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.
Hi Slightly Furry Beverage Company,
We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay.
We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly.
Thanks,
syncX: Stock Sync Team
This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates.
Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result.
No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income.
Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.
We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Hi there,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible.
Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further.
We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly.
Thank you for your patience and understanding. We value your business and are here to help in any way we can.
Thanks,
syncX: Stock Sync Team
Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives.
Thank you for sharing your feedback, and we sincerely apologize for the challenges you’ve encountered. We understand how crucial timely support is during a large migration, especially when transitioning a store of your scale. While we aim to provide prompt responses, we acknowledge the delay and are actively working to improve our response times.
The issue with duplicate products is something we take very seriously. We are committed to identifying the root cause and ensuring the app functions as expected. Our technical team is prioritizing this matter and will work closely with you to resolve it as swiftly as possible.
We’ve already sent you an email to provide further assistance—please check your inbox at your convenience. Additionally, if you're open to scheduling a call or would like more immediate support, we’re happy to arrange that. Your business is important to us, and we’re dedicated to ensuring a smooth migration process.
Unprofessional Support.
Hi Slotman Customs,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our support team was not up to the standard you rightfully expect. Please accept our sincerest apologies for any frustration or inconvenience this may have caused.
We genuinely care about every customer interaction and are committed to delivering professional, respectful, and helpful support at all times. We’re disappointed to learn that we fell short in your case, and we’d love the opportunity to make things right.
We contacted you about the API details and haven't received a response. We're here to help, please give us a chance to assist you.
Thanks,
syncX: Stock Sync