syncX: Stock Sync

syncX: Stock Sync

评论 (1,324)

整体评分
4.6
每个评分等级的数量
  • 89% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2024年5月20日

We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.

Fatty's Smoke Shop - Hearne
美国
7天 人在使用应用
syncX已回复 2024年5月23日

Hi there,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store.

We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future.

We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly.

Regarding your refund request for your stores, we have done that.

Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out.

Thanks,
Stock Sync Team

编辑时间:2024年11月12日

The app is working well, but if you scale and have multiple feeds their support is super bad, they answer after a long time and in many cases don't solve the problem, the support here is the most important thing because for stores that have many feeds sometimes things can stop working and only they can fix.
Moreover, there is an ongoing error that doesn't update the stock on time, we had over 100 out-of-stock orders and they don't know how to fix it, so we are searching for a new app.

Balardi
美国
大约2年 人在使用应用
syncX已回复 2024年1月24日

Thank you. It's great to hear Stock Sync is the best for your three stores! Really appreciate your wonderful feedback. 🙌💕

2024年3月21日

I installed the app tried to communicate to Ray on their chat which does not allow me to type. I then communicated via email as an alternative com. not getting feedback from them yet. Frastrated customer.

TOUCH COLLECTIONS
南非
2天 人在使用应用
syncX已回复 2024年3月24日

We are really sorry to hear about your frustration. Your feedback is important to us, and we're committed to resolving any issues you face. I'll ensure that our team addresses your concerns promptly. Thank you for bringing this to our attention.

编辑时间:2024年1月23日

Back down to 1 star. Keeps wasting my credits and importing products previously imported before

Black Diamond Label
澳大利亚
大约2个月 人在使用应用
syncX已回复 2024年1月14日

Dear Black Diamond Label,

We apologize for the frustration caused by the credit and product import issues you encountered. Your feedback is crucial, and we're committed to resolving this swiftly.

To address the problem, we kindly ask for more details on affected transactions and products.

Your patience is appreciated, and we value your input. For further assistance, please contact our customer support at support@stock-sync.com

Thank you for your understanding.

Best,
Stock Sync team

编辑时间:2022年12月3日

12/03/2022. Back into the dog house, you go! David Foster
The Abbey The Abbey Since starting with these folks over a year ago, I can say they have come a long way. Their systems are working better after every update and can say they are working hard to elevate their App.
As you can see we started on a rocky road and have been able to over come the challenges. Great job team, keep moving forward. I have tried to respond to the app developer. They ask question no action, I respond in a professional manner with detail, no action. To say I am getting quite upset with this lack of service or even some dialog would be an understatement.
Regards
Retired PMP .

The Abbey Collection
加拿大
大约6年 人在使用应用
2019年6月27日

The app doesn't work properly i have to reach out to support 2-3 times a week, lose about $500-1000 a week. Support gets back 24 hours later with a reply with a question then goes another 24 hours, basically takes 3 days to get an answer to a matter, it gets solved for a few days then issues start again. I would not recommend anyone this app if they need a good customer service and support.

Rug Savings
美国
接近6年 人在使用应用
syncX已回复 2019年7月3日

We are sorry for the bad experience. We already reach out to you and working on resolving all issues. Our support wasn't available during weekends that causing the delay.

编辑时间:2024年9月9日

La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas horas nuestros artículos están desfasados tanto en precios como en stock.

CSYSTEM REINOSA | Tienda de Informática Online en España
西班牙
接近5年 人在使用应用
syncX已回复 2024年9月11日

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the renewal process. We understand how critical it is for your store to stay updated with accurate prices and stock levels. While Shopify handles the billing, we will work closely with them to ensure this issue is resolved promptly for you in the future. In the meantime, please don't hesitate to reach out directly to our support team whenever you encounter any problems.

Your feedback is invaluable, and we're committed to improving your experience.

编辑时间:2023年11月23日

I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by Stocksync that there are no product images in the feed and this is why I'm not getting the images in, however this is incorrect. Now I find almost 4,000 products have been added into my store, so I've got double of the one product. I've managed to undo this however that's not the point, and is it going to happen again. I've even had my own tech guy look at these issues. Currently looking for another app to do the job, I can't keep doing this and no one can fix the issues. Used to highly recommend this app.

Sex Toys Erotica Adult Shop
澳大利亚
接近5年 人在使用应用
2017年10月16日

This app spam asks me for a rating every time I log in, so here's a rating. Will you leave me alone now please.

Ts8276eb
美国
大约4年 人在使用应用
编辑时间:2020年11月20日

OVER HALF OUR PRODUCTS DELETED - 1WK BEFORE BLACK FRIDAY & LEADING UP TO XMAS!!! Very disappointed with Stock Sync. I needed to tweek the add products feed, but this caused more than half our products to disappear - some deleted, despite the add feed apparently not deleting products already in your store already!!! products were re-imported, but all titles, descriptions, images, tags deleted/over ridden - we spent months optimising all our products for SEO - now all gone!!!!! response from Jor/Raj - which takes up to 24hrs is very blase - they do not seem to be bothered that our store now only has 95 products, when we had over 230 optimised products! AVOID!

Bouji Lingerie
英国
大约4年 人在使用应用
syncX已回复 2020年11月24日

We are sorry for the bad experience. From the logs, we don't see any trace of deletion or update of title, description, and tags. We hope that we can share one of the SKU so we have a closer look. We like to help you out, please reach us at support@stock-sync.com.