syncX: Stock Sync
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Sync from google doc does not work. It has been 3 weeks since I wrote an email with the screen shots. No one has bothered to get back. Poor service!
Tried to get the SOAP connection working and asked for support, two days later I was told to try again at the end of the week. I did, still didn't work and asked for an update and nothing. Not very good customer services. Please reply!!!!
terrible support, they dont refund they waste time and i suggest if you need actual help to avoid this APP.
Raj and his team of timewasters will respond back every 24 hours to lead you into an endless time waste.
horrible support for an app that charged me 50$ only to waste a week of my time and am now spending a week fighting to get a refund.
shopify support should be ashamed of leading their users into a time waste trap like this sorry excuse Raj and his team of clown run
We are very sorry about the bad experience. I believe Raj already did our best to help out with 10 new products imported and 2000 over quantities and prices updated. We received your refund request and we reply that you have to contact the Shopify Billing team (Stock Sync is not Shopify billing team). This is how most apps on Shopify works. Again please ask for a refund from the Shopify Billing team. Our app is using Shopify billing we can't perform any refund except for refund as application credits which is very limited by Shopify.
I'm convinced these reviews are fake. I spent nearly 2 weeks of going back and forth with support simply asking how to link products properly on what should have been a simple integration to my Shopify store. I was attempting to link my products to download for dropshipping and the app completely messed up my products switching hundreds of product names, prices, descriptions and inventory numbers. I didn't even upload anything to my website! I simply attempted to make a file of products to export from the extremely thin explanation. I had no idea that simply trying to import products to the app could result in such a mess. I made the mistake of not backing up for 2 months so now I have to go through hundreds of products manually and check and fix everything and physically recount all of my inventory. Maybe this is different for uploading products for drop shippers, but to download to share, beyond a waste of time!
Dear Lyndsay, we are sorry for the bad experience you had on Stock Sync. We really like to help you get Stock Sync to help automate the update of inventory on your stores. We can see that Stock Sync has updated 61 but it update wrongly because of a wrong configuration. Please let us know if you like to give us another chance and we will help you get it to work.
I just keep getting a message saying your site is down and i cant install and open the app properly. Is this temporary?
Dear My Store,
We sincerely apologize for the unpleasant experience you had with our application.
Our app is now back up and running smoothly. Please feel free to reinstall it and give it another go.
If you encounter any additional concerns, please do not hesitate to contact us via support@stock-sync.com for assistance.
Deleting Forever! And going elsewhere.. total waste of time.
After i initialy telling me it would take 2-5 days to assess and test, coming to the second week, no help what so ever... nothing is being done... Waste of time! If i could give this app & Support a big fat zero i would! Gave you guys another chance. But you didnt live up to the expectations. I actualy re installed it hoping i would get better support but didnt! Stay away people! This app is run by individuals who couldnt care less who give excuses forever.
We are sorry for the bad experience. We did mention the supplier product ID are not matching with the SKU on Shopify. The sample ID is 1028-121259-14846 where Shopify SKU is B07NLLLXNX. It is visible that the product identifier is not the same. Stock Sync has to find matching SKU for it to work.
I installed the app tried to communicate to Ray on their chat which does not allow me to type. I then communicated via email as an alternative com. not getting feedback from them yet. Frastrated customer.
We are really sorry to hear about your frustration. Your feedback is important to us, and we're committed to resolving any issues you face. I'll ensure that our team addresses your concerns promptly. Thank you for bringing this to our attention.
can't update inventory unless you have price and my manufacturers spreadsheet inventory report doesn't have price, so this is very complicated and can't use the app.
Terrible, wanted to use this app and sent two emails for support over a 3 days period and nothing came back, best to avoid
Support Sucks!!! They don't answer.
Sorry boys, it is true, I have all day waiting for your reply. I paid but you didn't appear.