syncX: Stock Sync
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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not easy to figure out if your file is working or not and there's pretty much always a server delay - meaning you submit your file but it's usually 2 hours later when its updated so if you're in a rush it won't happen - today I've waited more than 4 hours and am still waiting...
Three days and no response from support. 1st support question was answered in about 12 hours, 2nd is in limbo and we cannot get our products straightened out until they respond. Very frustrating! UPDATE: Just responded after 4 days, but still can't get resolved, saw support ran an import session at 9:30am this morning, its now 7:30 PM, and did not get an update. I'll re-rate the support, but waiting for resolution. UPDATE: they say they completed the modifications and ran the products again, but still plagued with duplicates. No way to reach them thus far (Monday no less). Not Happy with the support for this App at all!
Sorry for not getting back to you sooner. We understand the products added wasn't group into variants. It is mainly an issue on setting up or the feed don't a variant group key identified the product. We will review the feed data as requested and get back to you as soon as possible.
The app was good when I started using it but whenever there is a problem it is very difficult to get them to resolve anything. when I first signed up for this service they charged me for the number of SKUs that were on the feed. now they are counting all the products in my store and refusing to provide an update unless I upgraded. This is very unfair because the other products in my store are in a different location and are managed by a different provider, so why should I pay them more for something they don't manage. Now I have put my selling on hold struggling to make updates myself while looking for different provided. Buyers beware
We apologise for the bad experience you are having. By default Stock Sync will scan all products to find matching SKU. But Stock Sync also come with a powerful filtering to scan only products by tags, vendor and many more (Learn more here https://help.stock-sync.com/article/100-stock-sync-filter-by-shopify-products). With filters, it will not scan the entire store for the matching SKU or barcode. Please contact our support to help you with the filters.
I do not recommend to anyone, constant problems and miscommunication. Money is paid, the store does not work.
Dear Mano batai gražūs,
I'm sorry to hear about your experience. We apologize for any inconvenience caused and understand your frustration.
We strive to provide the best service possible, but we fell short in your case. We value your feedback and will use it to improve our operations and address the issues you faced.
Upon checking further, it is shown that the schedule for an automatic update was NOT enabled, we enabled it.
Please inform us if there is anything else we may have overlooked. We apologize once again for any delay in addressing your concern.
Thanks,
Stock Sync Team
My feeds keep stopping somehow, causing items that are sold out to not update. A major problem, obviously. I never changed the settings after starting the feed, yet they continue to have this problem. App worked fine for years, so Im not sure what the issue is. The last 2 months have been really awful though.
Bad support I have ever experienced, they took money for nothing. I have tried a lot with support. Nontheless, they were incompetent and going through endless loops with no help at all, probably they know for sure that they are not that good and that is why they ask for 5 stars before you use the app
Inspite of subscription fees that I paid throgh shopify, when I press on update now for the feeds, i get a message telling me that trial expired. This is a highjacking act
This app charge me 6months without se used it, please refund My money................................
Shopify billing team can help refund the money. Stock Sync app has no way to activate a billing without the store owner's approval. But no worries, if you reach us at support@stock-sync.com we will guide you on how to get back your money.
REALLY BAD CUSTOMER SERVICE, EMAILED THEM 4 TIMES, NO ANSWER! THINKING OF DELETING APP IF I DON'T HEAR FROM THEM. WORST CUSTOMER SERVICE ON SHOPIFY TO DATE.
Dear Chicago Paris,
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business.
We are having a temporary email server issue at the time which makes the mail come late and definitely making sure this issue won't happen again.
We are doing our best to make it work for most scenarios. We are still working on the issue for the BTS connection and will reply further to your email.
The app just does not work. Does not do what it says, tried several times, no errors, just doesn't do anything. RIP OFF!
Their support is very very slow. Dont recommend this company. Its takes days for them to help us. :-(
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business.
There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call.
Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.