Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient inventory management, especially for large product catalogs. It automates inventory updates, syncs from multiple suppliers, and is essential for dropshipping businesses. Despite a slight learning curve and challenging setup, the app's functionality and responsive customer support team make it worthwhile. It's cost-effective, intuitive, and provides daily email updates on inventory changes. Many merchants have seen an increase in product categories and revenue without holding stock.

Edited November 25, 2022

I have been using this app for over 12 months, the support could be better when you initially contact with an issue but all issued have been resolved and the app works great when set up correctly

Fight Co
United Kingdom
Almost 3 years using the app
SyncX replied November 9, 2022

Dear Fight Co,

We want to sincerely apologize for the negative experience that you had with our customer support team for not providing the level of service that you’ve come to expect.

Going forward, we are going to take steps to ensure that this situation does not happen again.

We hope that you reconsider your review and we would be incredibly grateful.

We truly hope to resolve your issue completely.

December 7, 2017

Very useful tool. saves me time to manually update inventory and pricing. Reasonable pricing as well. Would recommend to all.

Student Spotlight
United States
Almost 3 years using the app
Edited March 17, 2021

1 star for your support. Closing tickets without any notifications and solution. Pretty low level service for 49$/month Update: Thanks to Raj from your support team, the issue was solved. 4-starts because we lost 4 days.

Luxmall
Latvia
Almost 3 years using the app
SyncX replied March 12, 2021

Hi there,

We sincerely apologize for your bad experience.

Since Ticket 15748 is related to the same query as the existing ticket, it was merged under Ticket 15737, which made the ticket 15748 being automatically closed.

We really appreciate it if you can reconsider the review and provide us another chance.

Edited March 31, 2024

Had a lot of teething problems in the first few years, support is hit and miss and not very proactive. Once you do get the setup bang on, it does work quite well. A paid service for a full setup would be a good idea and one I'd gladly pay for to avoid all the headaches for issues down the line.

House Journey
Australia
Over 2 years using the app
SyncX replied February 15, 2023

Dear House Journey,
We humbly apologize for the unfortunate experience you had with our application and our support service.
We are doing our best to retrieve those deleted products. We will also ensure that those products will not be deleted.
We have noted every requirement that you have listed and will be setting up the feed accordingly. We hope to serve you better to meet your expectations.

January 26, 2021

I have used this app for sometime now and although I have found it a steep learning curve the admin support have been brilliant and helped me get up to speed and on a number of occasions fixed my feed mapping issues speedily - definitely recommend this app and their staff. Although I am only giving it a 4 as it's not as user friendly as a novice would have liked and takes time to get your head around but I suppose that's the same with all software.

The Little Gift Hive Ltd
United Kingdom
Almost 2 years using the app
June 28, 2021

Great app, I manage many products with this app but this could use a live chat feature also which would be good

Swish Furniture
United Kingdom
Almost 2 years using the app
November 18, 2017

very good app for product inventory. but having trouble with importing new product.

Kwik Shop Ship
Australia
Almost 2 years using the app
November 18, 2020

Fiew problem of stock syncronasation at the beginning but the team support was helping and did his maximum to fix the problem. App very practical to update stock! Even if a chat online would be awesome :)

Calembour
France
Over 1 year using the app
June 1, 2021

Super Helpful Great App. Support Staff are responsive to requests and the App just does what its supposed to. Great pricing with the ability to pay as you grow

Velo Workshop
New Zealand
Over 1 year using the app
Edited June 9, 2019

Love it! Been using it for a while. Great syncing with my local suppliers in SA. Pretty user-friendly and affordable. It's a no brainer to automate your stock levels and updated price points. Plus these guys are really helpful if you need guidance (just the support is a bit slow!). Look.. we advise using it, you won't be sorry when they eventually reply! ;)

Pc Kingz Southafrica
South Africa
Over 1 year using the app