Stock Sync: Connect Suppliers , 1,073 reviews
Products did NOT stay up to date, we had to cancel 8 orders because they were NOT updated with the shipper, then they refused to refund unless we reloaded. We have been online 20 years, the WORST
Dear Elegant Wickedness,
We humbly apologize for the unfortunate experience you had with our application and our support service.
The support service had an issue with the Billing site which had caused the probable miscommunication.
However, we have refunded the requested amount now. We would truly like to help you resolve the issue you experienced with Stock Sync.
We have already replied to your emails and even sent a new one but have not received any response yet.
We kindly propose you reach out to Stock Sync - support@stock-sync.com - so we can be able to overcome this hurdle you have with a 1-month FREE trial.
We truly look forward to hearing from you again.
Their support is very very slow. Dont recommend this company. Its takes days for them to help us. :-(
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business.
There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call.
Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.
Original: This app is VITAL to our business needs, ensuring that stock from our supplier is regularly kept updated. It saves us hours every week. It is very reasonably priced and the support from Jor over the last 2 years has been absolutely amazing. We feel that the developer cares and the app is always being improved. This app is hands down, a must have.
UPDATE: So disappointed in this app. I have asked time and time again for assistance setting this up properly. The self help articles do not assist. That is the best their support is willing to do. At one point this app made all of the products in the spreadsheet 20c... live on my website for several hours. It does not correctly archive out of stock items, and just today I learnt it archived 500 products that aren't even part of the feed it is supposed to manage.
I asked Jor and his team for support, I offered to pay them to do it properly, and yet they insist on self help articles for rubbish software that has the worst UI and you essentially need a developer background to understand.
Dear House Journey,
We humbly apologize for the unfortunate experience you had with our application and our support service.
We are doing our best to retrieve those deleted products. We will also ensure that those products will not be deleted.
We have noted every requirement that you have listed and will be setting up the feed accordingly. We hope to serve you better to meet your expectations.
REALLY BAD CUSTOMER SERVICE, EMAILED THEM 4 TIMES, NO ANSWER! THINKING OF DELETING APP IF I DON'T HEAR FROM THEM. WORST CUSTOMER SERVICE ON SHOPIFY TO DATE.
Dear Chicago Paris,
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business.
We are having a temporary email server issue at the time which makes the mail come late and definitely making sure this issue won't happen again.
We are doing our best to make it work for most scenarios. We are still working on the issue for the BTS connection and will reply further to your email.
The app was good when I started using it but whenever there is a problem it is very difficult to get them to resolve anything. when I first signed up for this service they charged me for the number of SKUs that were on the feed. now they are counting all the products in my store and refusing to provide an update unless I upgraded. This is very unfair because the other products in my store are in a different location and are managed by a different provider, so why should I pay them more for something they don't manage. Now I have put my selling on hold struggling to make updates myself while looking for different provided. Buyers beware
We apologise for the bad experience you are having. By default Stock Sync will scan all products to find matching SKU. But Stock Sync also come with a powerful filtering to scan only products by tags, vendor and many more (Learn more here https://help.stock-sync.com/article/100-stock-sync-filter-by-shopify-products). With filters, it will not scan the entire store for the matching SKU or barcode. Please contact our support to help you with the filters.
Stock is not updating for products. Having to manually edit thousands of SKUs is a major pain. What's worse is stock not updating is leading to customers buying out-of-stock items. Sent support an urgent email and haven't received a response since June 2020.
We apologize for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the setting of the feeds. This can be resolved by editing back the settings.
We have already replied to your emails and even sent a new one but haven't received any response yet.
Please reach out to Stock Sync - support@stock-sync.com.
We truly look forward to hearing from you again.
We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work
We are sorry for the experience that you are having. We understand managing 3 stores can be a hassle. We can see from the logs that the emails are received and processed successfully. Please do contact us at support@stock-sync.com so we can help you with the configuration. We really like to help you to resolve the issue.
The app totally messed out our inventory. It was supposed to adjust product prices based on a pre-set rule, but didn't, so customers paid the wrong prices.
We apologise for the wrong price update. You reach out to us but we didn't apply the price markup. We have updated the pricing rule and rerun the update. The prices are ok now. We hope you can reconsider this review.
It's TRASH. DO NOT waste your TIME, MONEY & EFFORT by installing this THIRD-CLASS app. There are cheaper alternatives for this and some are even free. This has wasted a lot of time for me. STAY AWAY.
We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support working on most of the fields on Shopify.
We already found the issue with the configuration. Please reach us if you like to give it another try. We are confident that it will work.
Please reach out to Stock Sync - support@stock-sync.com.
We truly look forward to hearing from you again.
Wow! Very terrible! I tried to upload using the CSV and then it only worked for some fields. So the rest of the fields I had to do it Manually. Now it erased most of my newly added product. Terrible!!!!!
We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support working on most of the fields on Shopify.
The erased products were due to your request to undo the import of the newly added products and return the credits back. Please correct us if we understood this wrongly.
Please reach out to Stock Sync - support@stock-sync.com. We can surely help you reimport the products completely as required.
We truly look forward to hearing from you again.