I Have been using the Stock Sync app for years, I found it easy to setup on work with just updating inventory and price updates, But i found the support documentation and setup guides very poor in detailing how to setup a data feed to update product Titles, descriptions, Tags, reached out to support for help, support responded in time but didn't really help in setting up a complicated product update, one this is very uncertain is when you update your titles, tech support was not able to give me a straight answer on Handles updating when updating titles, also could not get an answer about updating product URL to match titles. App is okay for simple task but setting up complicated task is very difficult and support is not that grate.
We deeply apologize that we didn’t provide the level of service that you’ve come to expect. We understand that Stock Sync has tons of customizable settings, which require spending some time learning, but once you get familiar, it can be a powerful tool.
We will help set up the handle and further reply via email to help enlighten you regarding the update.
Five Star Guitars
They reached out and offered an extended trial and help to setup. I had already found a better solution. I hope they shift to provide the service they offered after my initial 1* review but I'm increasing for the follow-up effort.
1st review below............
After first update that stalled at 66% for over an hour until I aborted to find that 2 DAYS later it updated my store from the out of date file. Support confirmed that it took 2 days but shouldn't take that long again. The only setup support they offered was a link to the knowledgebase. My update was only 4 simple fields and I never got the update to work correctly. This product and lack of prompt helpful support make it unusable.
We are sorry that the bad experience that you had. The feed process got stuck halfway that causing it to seem took 2 days to complete. We like to affirm that this rarely happens. We understand this store updated over 35k SKUs on a free trial plan which usually took just a few hours (for initial update). Stores with bigger SKUs have a higher chance to get stuck but are very rare. We hope that you would reach us again to give us another chance.
It's too bad that scheduled feed updates are so limited.
I plan on using a feed from a supplier, that has many stock updates during the day. They provide a feed that updates every half an hour, but I can only update every 4 hours, and that is only when using the biggest plan for this app. What can be done about this?
We want to apologize for the bad experience.
However, we would like to enlighten you that Stock Sync will schedule the updates to every one 1-hour by subscribing to a customized plan. To do so, we will adjust the variant limits, and the number of update feeds of existing plans.
Do provide us the total variants in-store and the amount of update feeds you would like to have, and we will advise on the best plan to subscribe to. We will also include the hourly updates in the plan.
Stock Sync team
UPDATE: Some issues lately, I hope in solutions. THEY TAKE AT LEAST 24h WITHIN A MESSAGE AND ANOTHER AND THIS CAN LEAD TO A WEEK TO SOLVE AN ISSUE. FOR THIS TYPE OF APP I BELIEVE IT's NOT ACCEPTABLE Most useful app ever. Best support (quick and nice people are working there!).
Even if the type of task required to this app is not the easiest , well the app is making it pretty easy for a profane like me. If you know how to work properly with a excel file then you will maximize the possibility of the app. Thank you!
After initial problems with the CSV, everything has now worked. The team tried very hard. What is not so nice are the long waiting times. But if that is improved, everything is fine
Engen GC Gypsey conveniance centre
It pulls the information through without giving a error which is great. I am struggling to get the correct data to pull through onto my business page engen-gc-gypsey-shopify. once stock items have been uploaded it doesn't refelect the product name (header) on column A, product price column .
The title is missing because the field mapping was configured incorrectly. We can help correct that and undo the previous import and credits will be reverted to. Please contact firstname.lastname@example.org for help.
I have not operated a website with a lot of product but with only one product. your tool is good but not useful for me in my strategy. thank you very much for your help if I need it I will come back with pleasure
see you soon
Thanks for your review. Stock Sync is very useful for store owner that has to update Shopify from a feed file.
Build A Gun Workshop
Always a delay but the app works great. Disappointed I cant upload my images from my FTP server...
Pretty decent app for the money. My biggest complaint is the server delay. I have sync set to daily at 8:50 am. I have been in "1 hour server delay" for the past 2 hours - which is why I am giving it a 3 out of 5.
I have been trying to speak to someone to get some assistance with setting this up, nobody replies to me.