I have been using this app for over 12 months, the support could be better when you initially contact with an issue but all issued have been resolved and the app works great when set up correctly
Dear Fight Co,
We want to sincerely apologize for the negative experience that you had with our customer support team for not providing the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
We hope that you reconsider your review and we would be incredibly grateful.
We truly hope to resolve your issue completely.
App is great in terms of functionality, wished pricing was a bit better and more plans and more scalable for a lot more feeds instead of 5! We want 50, 100 feeds!
Thank you so much for leaving us a review! We are glad to hear your wonderful feedback, we look forward to continuing to impress! 🤩
You can reach us at firstname.lastname@example.org to request a custom plan that could cater you prefectly.
It took some time to learn how to use this app and does require quite a learning curve. Thankfully there are online tutorials. The distribution centre that I use only updates via CSV file (so that means MANUALLY!). With Stock Sync it only takes me 5-10 minutes to update all product inventory (that's over 1000 products) that would otherwise take me hours. There's still lots of settings in the app that I have no clue what they do or mean but I'm getting there!
I used this app to manage inventory. I am still confused on how it works but my contact that helped me set this up was very helpful. My confusion is mostly my fault
Really great app to handle product and management inventory. Basically feature only allows to update variants but there is a beta feature to add variants to existing products thank you very much to the dev for your help on that. I would gladly give a full heavy five star when this functionality goes live - this would be a competition killer feature. Also, I would appreciate being able to communicate live by chat rather than by email would be much easier and faster to deal with feed issues. Overall I recommend this app over any other.
I started using the app for updating our inventory through CSV files, took a little while to set up but ended up working perfectly. After that, I got interested in updating through Rest API, which was even more tedious to set up. Customer service took a couple of days to answer but helped solve the issue, definitely would recommend it.
Great app, I manage many products with this app but this could use a live chat feature also which would be good
I used this app to update the inventory on our site automatically on daily basis. It works very well. Wish it could be scheduled more frequently to allow inventory update close to real time (it only allows an update every 12 hours on the basic subscription).
Super Helpful Great App. Support Staff are responsive to requests and the App just does what its supposed to. Great pricing with the ability to pay as you grow
1 star for your support. Closing tickets without any notifications and solution. Pretty low level service for 49$/month Update: Thanks to Raj from your support team, the issue was solved. 4-starts because we lost 4 days.
We sincerely apologize for your bad experience.
Since Ticket 15748 is related to the same query as the existing ticket, it was merged under Ticket 15737, which made the ticket 15748 being automatically closed.
We really appreciate it if you can reconsider the review and provide us another chance.