The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Really great app to handle product and management inventory. Basically feature only allows to update variants but there is a beta feature to add variants to existing products thank you very much to the dev for your help on that. I would gladly give a full heavy five star when this functionality goes live - this would be a competition killer feature. Also, I would appreciate being able to communicate live by chat rather than by email would be much easier and faster to deal with feed issues. Overall I recommend this app over any other.
I started using the app for updating our inventory through CSV files, took a little while to set up but ended up working perfectly. After that, I got interested in updating through Rest API, which was even more tedious to set up. Customer service took a couple of days to answer but helped solve the issue, definitely would recommend it.
Great app, I manage many products with this app but this could use a live chat feature also which would be good
Gottex Wholesale ROW
I used this app to update the inventory on our site automatically on daily basis. It works very well. Wish it could be scheduled more frequently to allow inventory update close to real time (it only allows an update every 12 hours on the basic subscription).
Super Helpful Great App. Support Staff are responsive to requests and the App just does what its supposed to. Great pricing with the ability to pay as you grow
Very useful app to save money for stock management! It is a bit hard to understand sometimes, bit tie support is very good.
We really appreciate the review. Regarding your query:
What happens if an item which was out of stock, is on stock again? Does it then go to the spot according to how the collection was programmed?
- When the item is back to In-Stock in the feed file, it will be updated to your Shopify store with the matching SKU.
- If you can elaborate on the issue with the feed name, 3 sample matching SKUs that were NOT updated correctly - we will be able to check in-depth on the issue.
Please check your next invoice, I upgraded twice, I am well within the enterprise plan, why do you want to charge me another 21,80 USD?? This looks odd to me. You cannot charge in the same period a customer three plans!!
- We are sorry that you are experiencing this costing issue. We can surely rectify this by refunding any unjustified cost.
- Do let us know if you would like to customize your plan to get a more reasonable costing
- Kindly elaborate on the charges of $21.80.
We are also reaching you out on your email, we do hope to hear from you and very much eager to resolve the issue you are experiencing.
For other inquires, do contact us at email@example.com and we will gladly assist you.
1 star for your support. Closing tickets without any notifications and solution. Pretty low level service for 49$/month Update: Thanks to Raj from your support team, the issue was solved. 4-starts because we lost 4 days.
We sincerely apologize for your bad experience.
Since Ticket 15748 is related to the same query as the existing ticket, it was merged under Ticket 15737, which made the ticket 15748 being automatically closed.
We really appreciate it if you can reconsider the review and provide us another chance.
The App is working just fine, it may take some understanding for people who are not very tech savvy.
The Support we received was exceptional and we wish to thank Raj for assisting us through a few sessions to help us get where we needed to be.
We are now 98% there with real-time stock levels linked to our Supplier. Great work and thank you Raj!
The Little Gift Hive Ltd
I have used this app for sometime now and although I have found it a steep learning curve the admin support have been brilliant and helped me get up to speed and on a number of occasions fixed my feed mapping issues speedily - definitely recommend this app and their staff. Although I am only giving it a 4 as it's not as user friendly as a novice would have liked and takes time to get your head around but I suppose that's the same with all software.
I used this app to update inventory. Any time we have come across issues, support team has been great in responding immediately and resolving our issues. Great job!