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It says in the app that you can start stock-taking again after closing the app. But you will have to start over again. Your scan results are lost. So when your battery runs out.. or the app crashes, or for whatever reason you refresh the page... everything is gone. What a disaster.
Update: June 4th, 2021
Hi,
This issue has been fixed now. We added a "Save" button, so you can backup your work to our server and exit the app. If your iPad/iPhone powers down or reboots, your saved stocktakes are displayed, and you may continue from where you last saved.
Thank you.
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Original message:
Thanks for installing our stock taking app on Shopify and providing your feedback.
Due to a recent update to the Shopify admin and POS apps on iOS, local storage (where your stock data is stored) on your iPad/iPhone gets cleared if the app is forced to close or the iPad powers down. Note that if you exit the Shopify app or if the iPad sleeps you should still have all your stock take data available.
Unfortunately, there is no way for us to recover the stock data that was lost after the iPad shutdown. We regret any inconvenience this has caused you. This problem occurs on Apple mobile devices, Stock Taking in your Safari/Chrome browser or on Android devices does not have the same issue. We are working on fixing this, we will keep a local copy and a backup on our server to avoid this issue.
Please ensure your iPad is fully charged before your next stocktake. We will put a warning on the top of our app for iPad and iPhone users so merchants are aware of this problem.
Well... I guess if you have a small inventory it performs well. For us, we have a inventory of over 50k SKU's. And due to the size of it, stock take's systems failed, and didn't send us the final stocktake report, resulting in us having to do EVERYTHING again manually to get the propper report... Basically using this app cost us three days of extra labor. So if you have a big database of products, beware...
Hi,
Thank you for installing our stock taking app and leaving a review.
Your stock was updated successfully, but our email server (Gmail) was unable to attach the report CSV file for your 56,000 products to an email.
I deeply regret that our app failed to send you your stocktake report and that we were unable to recover another copy from our server (14 days had elapsed and our backup copy was no longer available).
As a workaround for this issue we now allow downloads of old stocktake CSV files directly fom the "History" section of the start page. Look for an "Export CSV report" link next to each successful stocktake. The export option will be available for 30 days.
I hope you will give our app another chance.
Thanks,
Stock Take Support
This app looks like it has a ton of potential and I was excited to use it. There is a feature called cycle count. It is a seemingly innocuous, easily overlooked little box
especially for a new user that is trying to get their heads around a new app.
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[ ]Cycle count
Check this option to update stock counts only for edited / scanned products.
Uncheck this option to set all unedited / unscanned products to zero stock when updating inventory.
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The default is unchecked - WHY? I opened a stock take, looked around, cancelled it and low and behold 12000 inventory items have been messed up. 2 weeks of online purchases not even an option for my customers. I have lost thousands of dollars.
Why is such a majorly impactful box to check not more evident? A staff person could so easily leave it set to the default position.
Their support is email only which is ridiculous when you have an urgent need with your store. They were at least prompt to reply but not very helpful at all with resolving the app.
As far as the functionality of the app - it is ok. Stocky which is free and owned by shopify now is much much better.
Thank you for trying our app and leaving us a review.
Based on your feedback, we will ensure the app displays a more prominent warning if a user tries to set most of their inventory to zero.
I trust that the undo CSV file we provided was able to restore your inventory back to it's original state.
I deeply regret any inconvenience caused to you by our app.
Really wanted this app to work. When taking inventory some of our products were not in the database and then some products we don't even carry showed up. Tried messaging for some help but have yet to hear back.
Thank you for trying our app and leaving us a review.
I deeply regret that we missed your email and failed to provide support in a timely manner. We had an issue a few days ago where some of our development data became visible on our app. We have since fixed this issue, clearing your local storage and restarting the app would have removed the errant products from your open stocktake.
I hope you will give our app another chance.
Thanks,
The Stock Take Support Team
support@brdatasolutions.com