Bob & Bill
It says in the app that you can start stock-taking again after closing the app. But you will have to start over again. Your scan results are lost. So when your battery runs out.. or the app crashes, or for whatever reason you refresh the page... everything is gone. What a disaster.
Thanks for installing our stock taking app on Shopify and providing your feedback.
Due to a recent update to the Shopify admin and POS apps on iOS, local storage (where your stock data is stored) on your iPad/iPhone gets cleared if the app is forced to close or the iPad powers down. Note that if you exit the Shopify app or if the iPad sleeps you should still have all your stock take data available.
Unfortunately, there is no way for us to recover the stock data that was lost after the iPad shutdown. We regret any inconvenience this has caused you. This problem occurs on Apple mobile devices, Stock Taking in your Safari/Chrome browser or on Android devices does not have the same issue. We are working on fixing this in our next release, due out in mid January, where we keep a local copy and a copy on our server to avoid such issues.
Please ensure your iPad is fully charged before your next stocktake. We will put a warning on the top of our app for iPad and iPhone users so merchants are aware of this issue.