BR Stock Take: Inventory Count

Thank you for trying our app and for sharing your feedback.
A recent update to our DNS server resulted in a temporary service interruption in Germany, and we sincerely regret any inconvenience this may have caused. Please try installing our app again. We have extended your trial period by another 15 days.

Thank you for being a long‑time user of BR Stock Take. We’re sorry for the frustration you’ve experienced.

You were on our older $10 plan from three years ago, which supported up to 5 inventory locations. Our current standard plan supports up to 10 locations for $15, which fits the needs of most Shopify merchants. You should never feel pressured to upgrade, and we’ll review our communication to ensure it stays helpful and transparent.

Accuracy issues matter to us. They’re often related to barcode scanner settings or filtered counts, but we’re happy to review your recent sessions and pinpoint exactly what went wrong.

We’d appreciate the chance to work with you to resolve this and improve your experience.

support@brdatasolutions.com

Thank you for your review. We typically respond within 8 hours to user emails when received outside business hours.

This issue has now been resolved. The bug was triggered when multiple devices on one stocktake performed inventory refetches at the same time. 

We have implemented the following updates to prevent this:
1.  Only one device can perform a refetch at any time. Other devices will now display a message asking the user to wait until the refetch process is completed.
2.  You do not need to perform a refetch on every device. All other devices will automatically sync with the updated data the next time you click save.

I deeply regret the problems this caused during your stocktake.

Please contact us at support@brdatasolutions.com if you have any questions.