I was very surprised to find I had been billed by this App with no use (not been used or even gone billing page) or authorization being granted to add to billing
I will remove this negative rating once a refund has been processed to be for $59, and assured there will be no further deductions.
if not will continue to review on all social platforms until refund has been granted
Guys careful, they debit large amount of $59 with no authorization or use of there app
I have logged query with shopify to report and also your support channel
I see they have been billing me since September (7 x $59) and I had no idea as I have not authorized this App
From my end I expect a refund for all premiums (failing which I need to know which authority bodies, legal rights and consumer councils I need to approach to get this refund) I will also ensure I go review and warn all about them on their social pages and reviews pages) This I do feel is large amount of money for service that is not being used (ever, not trail of use) and no auth given
Pat here from Shopify. I noticed that you had already emailed us prior to my getting on to this review and I have responded to that ticket. If you have any further questions about that, don't hesitate to get back to me on that ticket. I will also be sending another email incase there's anything further you may wish to add, you can contact me in either of those. Either way, the reply will come straight back to me. I look forward to hearing from you!
Pat | Shopify Support
Tried to install it twice, both the time sync took more than 4 hours and even after that not all data was synced. The app is not showing all variants and demand forecast is all over the place.
Vancouver Vaper Zone
I've uninstalled and re-installed the app figuring it might fix the week long manual sync that doesn't seem to finish.
Now with the new install it's been 6 hours and it still hasn't synced.
When it was working the app was great it just has syncing problems. While viewing suppliers and splitting the screen you can't click on the vendors.
BAD experience & support. There is none. Stocky does NOT support barcode scanning. We learnt this at great expense migrating to Shopify. We are pissed of big time. They do not respond to support requests. Useless
Hi there, thank you for taking the time to leave a review for Stocky - we appreciate your feedback. I am sorry to hear that you have had such an experience with using the app, that should not be the case. I have had a look at your current support tickets on this matter with my colleagues - hopefully they will be able to get to the bottom of this issue with you so that you can start to use Stocky in a way that is beneficial to your business. I will be in touch via email also, just in case there is any further feedback you would like to provide while we look into this for you. Thank you - Beckha.
Crank & Stroker Supply Co.
Can someone tell me what is going on? I can not access my Stocky App via shopify. This is the error message i am getting.
..........."Shopify plan upgrade required
Stocky is only available for specific Shopify plans. To download Stocky for free, upgrade your plan to Shopify or Advanced Shopify. "..........
Is it no longer supported? I am still being billed
Hi there, thank you for taking the time to review Stocky - we appreciate your feedback. I have taken a look at this and it seems that Stocky is now working on your account if you would like to retry accessing it. Stocky is no longer available on the Basic plan unless it was installed prior to October 31st 2019 and the store & app are in continuous use from that time - the app is included in all plans above the Basic plan for free. I have more details specific to what happened in this case which I will share with you via email. Thank you - Beckha
I am so saddened to write this review as this app and support was second to none on Shopify.
Unfortunately now that it has been sold and Seb is no longer supporting it, basic functionality is no longer working like stock takes and stock adjustments if you have a large amount of SKU's, so after a year of working with this system we will be back to the drawing board to find another inventory system that can just track inventory in multiple locations with the Shopify platform.
I have been trying to work this out with the new support team to no avail for the last few months.
Hi there, thank you for taking the time to share your feedback with us - we appreciate it. I am sorry to hear that you have been experiencing issues with the stock adjustments and stock takes with larger volumes of SKU's - this should not be the case. I will be reaching out to you via email to see if there is any assistance I may be able to offer that will get Stocky back to playing a valuable role in your business. Thank you - Beckha.
is it me or is this app the slowest app in the world? i spend half my time waiting for it to load. please show me how to speed this app up
Hi there, thank you for taking the time to review your experience with Stocky. I would love an opportunity to assist you with this speed/loading issue if you are still experiencing it. I will be reaching out to you via email to see how we can help get this working for you. Thank you - Beckha
We have been using Stocky for about 90 days. It really helps us get a handle on our inventory purchasing and makes it easy to place orders with vendors and receive incoming merchandise.
Hey there! Thank you so much for the awesome review, it is much appreciated. I am so happy to hear that Stocky is helping to make running your business easier for you. Wishing you all the best & continued success with your business. - Beckha.
Hardtuned Car Clothing & Racewear
Fantastic app that is a huge timesaver when it comes to finding winning products , planning re-ordering and inventory, and generally getting an overall view of sales & stock.
Also great come tax time for reporting on stock levels & performance.
Exeter City Club Shop
I have uninstalled it - perhaps I needed to spend more time trying to figure it out, but I found it hard to navigate, hard to get basic reports from, and not suitable for our use.
I suspect it's better for a bigger store than ours, but there wasn't much in it I couldn't get from Shopify already. Also, it wasn't automatically updating the cost price from Shopify so it negated the one key thing we were using it for.