Stocky

Thank you for taking the time to share your feedback. We understand the importance of accurate inventory and providing a tool to help it stay organized. Some of the items you mention seem like they could be resolved based on some settings. I recommend you reach out to Support to have them help you troubleshoot what you've been experiencing. Erin, Shopify Support

Hi there, thanks so much for leaving your feedback! Our team works hard to improve our app functionality and usability, so getting observations like this from our merchants is invaluable as we make changes to it. Sorry to hear that you have experienced issues with the app, and it would be great if we could take a further look for you with a view to resolving them, and also get some context the changes you have noticed and how you feel they could be improved. Please feel free to edit your review here with those details, or to reach out via https://shopify.link/vRnL with Stocky as a keyword so our dedicated Retail Support team can assist further. They can take the details and relay your feedback to our development team. We may also be able to advise on possible workarounds or solutions, depending on the exact nature of the issue.
- Natasha, Shopify Support

Thank you for letting us know about the issue you're having with the stocktake feature. There are two methods of stocktake available: manual and barcode. The manual option will list all your products and you can adjust the quantity of each item in the list, while the barcode option will allow you to use a scanner (in keyboard mode) to scan a barcode to create a list of scanned products and input their quantities. Steps for each of these options are available on https://help.shopify.com/ by searching for "stocktake", and Support is always available through the same site if you need further help. I hope you're able to get it to work for you as it is a very powerful feature and so helpful in making sure your inventory counts are accurate.

Thank you for sharing your feedback. Stocky is meant to supplement the other robust features of POS Pro, all of which are helpful for stores running full-time brick and mortar locations. Many features similar to what Stocky offers are also available in the admin without a POS Pro subscription, like purchase orders, inventory, and reports. However, I understand your position and will pass along your comments to the team. - Erin, Shopify Support

Hello, thank you for taking the time to submit your feedback and review. Due to changes with how DYMO’s software functions, only DYMO printers that use the DYMO Label Software are able to integrate with Stocky at this time. This includes the DYMO LabelWriter 450, DYMO LabelWriter Wireless, and DYMO LabelWriter 4XL printers.

If you are using the DYMO Label Software and compatible printer, you can generate a label template as described on our Shopify Help Center via the link below, and then upload it directly to the Stocky under the Preferences > DYMO section of the Stocky app. This would allow you to print labels directly from the Stocky app using your DYMO printer.

DYMO Label Printing using Stocky: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/inventory-management/dymo-printing

If you do not have a compatible printer, you may consider using another app for barcode label printing, such as our free Retail Barcode Labels app which allow you to print directly from the Admin with a much wider range of printers.

If you require further assistance, you can reach our 24/7 Shopify Support team who would be happy to assist you with further Stocky or label printer questions through our Shopify Help Center by visiting help.shopify.com.

Thanks for taking the time to submit your feedback. We certainly understand the need for Stocky to be an efficient app to effectively manage your store inventory. Our developers are actively working to improve the app, so your feedback is valued here. You can also contact our support team at help.shopify.com to assist you with any immediate issues, we're always here to help!

We appreciate you taking the time to leave some feedback, and our Support team would love to help you get the app working! Reach us through the Help Center at https://help.shopify.com/ - we're available 24/7. Erin, Shopify Support

Hi there! Thank you for sharing this feedback! You would usually seem stock listed under 'Incoming' when there is inventory that’s on its way to your location(s) from stock transfers or purchase orders that haven't been marked as received within Stocky, or if inventory movements are being made with another app. Uninstalling the Stocky app would remove local data, but wouldn't resolve the issue if there are still outstanding stock movements which weren't completed. Please feel free to contact our support team anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL so we can get work on getting that resolved for you!