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2024년 9월 25일

HELP. I have never used it for years because I can't even get it to link and set up. And regular Shopify Help has me on hold forever and has no idea.

It won't see/find Dymo printer at all. Nothing. I need to give it permissions .. and there is no button to NOW allow Permission. Just sends you to INFO about permissions. And Shopify doesn't save the label you use in DYMO anywhere you can find it on your PC. Can someone help me set up Stocky. It should be easier than this. Please and thank you. Otherwise Stocky is of no use to us still.

Lori’s Kitchen Store
미국
앱 사용 기간 2년 초과
답글 Shopify개 2024년 11월 5일

Hello, thank you for taking the time to submit your feedback and review. Due to changes with how DYMO’s software functions, only DYMO printers that use the DYMO Label Software are able to integrate with Stocky at this time. This includes the DYMO LabelWriter 450, DYMO LabelWriter Wireless, and DYMO LabelWriter 4XL printers.

If you are using the DYMO Label Software and compatible printer, you can generate a label template as described on our Shopify Help Center via the link below, and then upload it directly to the Stocky under the Preferences > DYMO section of the Stocky app. This would allow you to print labels directly from the Stocky app using your DYMO printer.

DYMO Label Printing using Stocky: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/inventory-management/dymo-printing

If you do not have a compatible printer, you may consider using another app for barcode label printing, such as our free Retail Barcode Labels app which allow you to print directly from the Admin with a much wider range of printers.

If you require further assistance, you can reach our 24/7 Shopify Support team who would be happy to assist you with further Stocky or label printer questions through our Shopify Help Center by visiting help.shopify.com.

2024년 12월 3일

Frequently glitchy, and with an extremely unintuitive workflow. Trying to get support from shopify is also extremely difficult as most of their support staff isn't familiar with the app, and will pass you around or give you incorrect advice. The most recent update was a downgrade!

Wyndham Art Supplies
캐나다
앱 사용 기간 거의 5년
2024년 9월 28일

One star, and wish it could be zero. Not efficent, lots of glitches, never any meaningful improvements. Like everything related to Shopify POS, it is overpriced, and underperforms. No customer service--every man for himself. Heed my warning, and AVOID.

Clever Girl
미국
앱 사용 기간 1년 초과
답글 Shopify개 2024년 11월 3일

Thanks for taking the time to submit your feedback. We certainly understand the need for Stocky to be an efficient app to effectively manage your store inventory. Our developers are actively working to improve the app, so your feedback is valued here. You can also contact our support team at help.shopify.com to assist you with any immediate issues, we're always here to help!

2024년 11월 16일

I have been trying my very best to use Stocky for stocktake and it just doesnt work and it tells me its been outdated since 2 April 2024. bit confused, maybe it doesnt work

DR PACHANGA
남아프리카
앱 사용 기간 5개월
답글 Shopify개 2024년 11월 20일

Thank you for letting us know about the issue you're having with the stocktake feature. There are two methods of stocktake available: manual and barcode. The manual option will list all your products and you can adjust the quantity of each item in the list, while the barcode option will allow you to use a scanner (in keyboard mode) to scan a barcode to create a list of scanned products and input their quantities. Steps for each of these options are available on https://help.shopify.com/ by searching for "stocktake", and Support is always available through the same site if you need further help. I hope you're able to get it to work for you as it is a very powerful feature and so helpful in making sure your inventory counts are accurate.

2024년 9월 6일

Completely exhausted with this app.
Although uninstalled, it still ads stock quantities under product "Incoming" and messes with our inventory and stock count.
I've tried uninstalling, reinstalling and have a set of tech guys to remove app intervention, with no luck.
It's like Hotel California, you can get in anytime you want, but you can never leave.

MT Health GmbH
독일
앱 사용 기간 12개월
답글 Shopify개 2024년 11월 12일

Hi there! Thank you for sharing this feedback! You would usually seem stock listed under 'Incoming' when there is inventory that’s on its way to your location(s) from stock transfers or purchase orders that haven't been marked as received within Stocky, or if inventory movements are being made with another app. Uninstalling the Stocky app would remove local data, but wouldn't resolve the issue if there are still outstanding stock movements which weren't completed. Please feel free to contact our support team anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL so we can get work on getting that resolved for you!

2024년 8월 14일에 편집됨

Stocky is essentially useless for anything other than the most basic of functionality. No ability to see reports on when POs are due, no integration with Quickbooks or other accounting software, no ability to mass export or import POs, limited reporting functionality.... I could go on.

It's disappointing that Shopify offers such a lackluster feature to fulfill a basic part of the retailer experience.

UPDATE: They also have no workaround for multiple invoices per PO, which applies to over 70% of our orders, making their metrics for upcoming payments basically useless.

Whittaker Mountaineering
미국
앱 사용 기간 거의 2년
답글 Shopify개 2024년 6월 18일

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support

2024년 7월 17일에 편집됨

Totally useless. We, as I assume most of businesses use POS on a tablet or phone. Stocky Inventory transfer does not appear to work on mobile devices. Only thing you can do is accept all products.
- what if there are some products missing in the batch? You cannot accept partially or reject partially. There are buttons to reject or accept with inputs for editing the numbers of products to reject, but they are not functional.

Only thing I can do on my POS mobile device is to accept all transfered products.

Unable to use Stocky and I don't see any other apps that allow inventory transfer functionality. A huge issue in Shopify POS in my opinion.
Please support mobile devices.

BAIN DE MER
에스토니아
앱 사용 기간 1일
답글 Shopify개 2024년 7월 24일

Hi, there! Thank you for your feedback on Stocky. You should be able to reject items in an inventory transfer by following the steps outlined in this help document (https://shopify.link/mdRW). If the buttons aren't working as expected, I recommend contacting our retail support team. You can do so through your POS app by navigating to More > Support > Contact Support. Thank you again for your review! - Greta, Shopify Support

2024년 7월 8일

With a price of Free, I guess I'm getting my money's worth.

7th Dimension Games
미국
앱 사용 기간 5개월
2024년 5월 23일

Can you not have SALES as a default column under the Reports → SKU/VARIANTS?

Is it not blatantly obvious if you are looking at your stock, you would want to see how much you have sold?

Kiwi Johns
미국
앱 사용 기간 5개월
답글 Shopify개 2024년 5월 27일

Hi, there! Thanks for sharing your feedback. Currently, Stocky does not offer the option to set default columns in the SKU/Variant Report. You'll need to manually add the columns each time you access the report. I will be sure to pass your feedback along to our developers! - Greta, Shopify Support

2024년 4월 23일

This app has had the functionality that we needed and all of a sudden it no longer supports mobile devices. We have been using the app on Ipads for over a year and the latest update has killed that functionality. So annoying that we now need to find a new inventory management app. Looking at other reviews it appears that Stocky is on its way out.

desray.co.za
남아프리카
앱 사용 기간 12개월
답글 Shopify개 2024년 4월 24일

Hi, there! Thank you for your review of the Stock App! We appreciate you taking the time to share your feedback here around this recent update and change in functionality. Though it's still possible to use Stock to count inventory using the Stocky Web App and a supported scanner, the inability to use a mobile device, and the POS App with Stocky to scan inventory is a hit to some user's workflows and expectations. I've taken the time to reach out to our Retail Team to share your feedback with them, so they can consider additional functionality around your feedback in any future Stocky updates. -Imogen, Shopify Support