Omtaler (210)
Raffiner
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Etter vurdering
We have loved this app, but now I cant bring in a new product into the purchase order, it cant find the item. Also, cannot do an inventory adjustment on a new product, cant find the item. I've had a case number over a week now, no solution. My receiving team is in gridlock! It has brought out warehouse receiving to a stop.
Hello there! Thanks for your reply. I'm glad you were enjoying the app prior to your issue. From what you have shared, it looks like the Stocky Developers are currently investigating your situation and are working hard to get a resolution for you. If you feel like you are not getting a response, I would suggest simply replying back to the ticket started asking for an update. Someone on the Shopify team would be happy to let you know the status of the investigation.
All the best,
Michael | Shopify Support
I have no problems creating POs, receiving or adjusting inventories. My problem lies with the label printing. This feature worked (poorly) for a few weeks and now can't find my printer. Spent an hour with customer support, they couldn't fix it. Was told it was being escalated to developers. It's been over a week and I haven't heard anything else. Even if they figure out why it can't find my printer, the label feature is terrible!!! I've had to switch to a paid app for my labels, which works great, but I'm really unhappy about having to pay for what should be a pretty basic POS feature.
Hi there,
Thanks for your feedback! Definitely understand the importance of label printing workflows as it directly impacts your inventory management. I know that our Developers may still be investigating the root cause of your issue whilst also prioritizing critical fixes such as those affecting your ability to make sales or access your store especially during the Holiday period. I'm confident that they will update you on their progress as soon as they can. In the meantime, you mentioned haivng to install a paid app for your labels. If you didn't know already, we also have the Retail Barcodes Label app that is a free Shopify app that can be used to create barcode templates and print them off all in your Shopify Admin! You can download the app by going to apps.shopify.com and searching up Retail Barcodes Label.
All the best,
Mickey | Shopify Support
Stocky has been an extremely valuable tool for us, and we used the transfer feature on a daily basis.
Thanks to our predefined min/max stock levels for each location, we were able to take full advantage of the replenish function.
With the Easy Scan app, we even generated barcode labels for all products within a transfer – a real productivity boost.
If this functionality is truly no longer supported in Shopify, it will create a significant additional workload for us.
That’s a major concern.
Hi there! Thank you so much for letting us know and sharing your feedback!
I completely understand that the previously available Transfer in the Stocky app was useful and the deprecation may have impacted some aspects of your workflow. Our development team are constantly trying to improve the app to be more efficient and sync better with the admin, which is why sometimes changes like these are necessary. However, I will absolutely relay your feedback to the development team so they are aware of the impact that these changes may have for our merchants. If you have any further feedback you'd like to share, or if you'd like some guidance on how to streamline your Transfer process, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much!
- Natasha, Shopify Support
New update where you have to click edit every time to change anything on the PO is not helpful. I also do not like when you enter a new product into Shopfiy, the cost of the new product does not automatically transfer over.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support
AGREED with recent reviews. The recent update makes it so much more cumbersome to add products to inventory and it wasn't even that great to begin with. But at least it didn't require bouncing back and forth between Shopify and Stocky. I don't understand how this function isn't of the highest priority for developers. Adding products to inventory to be able to purchase and sell them is literally the most important task for all retailers and yet it is soo incredibly time-consuming and inefficient across these platforms.
Hi there! Thank you so much for sharing your feedback! I understand that one of the recent changes to the app was that products must be created or imported directly within Shopify before they can be used in Stocky for purchase orders, transfers, stocktakes, and adjustments. Our development team are constantly trying to improve the app to be more efficient and sync better with Shopify, which is why sometimes changes like these are necessary. However, I will absolutely relay your feedback to the development team so they are aware of the impact that these changes may have for our merchants. If you have any further feedback you'd like to share, or if you'd like some guidance on how to streamline your product creation process, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much!
- Natasha, Shopify Support
We use Stocky for creating purchase orders and receiving products into our brick and mortar location. We have been waiting for improvements in the app since we started using it. Examples of easy fixes:
-All PO's and Receiving Logs should have totals associated with them, if you only receive some items on a PO, Stocky keeps the PO total the same as if you received them all. This is basic spreadsheet.
-Columns in purchasing and receiving should be capable of adjusting their width. Instead, you have to widen your screen to see the total on the right side- as far away from the other information as it can be. Users should be able to arrange columns in whatever size and order they need. There should be more available options for columns.
-The backorders on a partially received PO look CRAZY. I look at them all the time and still don't understand what it's trying to say
-The product info page is useless.
Pros- Stocky is free. Cons- Apparently that means they aren't ever going to improve it. I would HAPPILY pay money to use an improved version.
Hi, there! Thanks so much for your review of the Stocky App. We appreciate you taking the time to share the feedback you have here, as feedback helps us determine the sort of features we should look into adding in future updates to provide more value to Stocky users. I've gone ahead and passed all of your feedback here to the Stocky Team for their consideration. I can't outline what may come as a result of the feedback, but you can trust it's been brought to the attention of the Stocky Team. Thanks! -Imogen, Shopify Support
As others mentioned: Stocky is getting worse with every update.
Unfortunately, in the last "update" they removed the functionality "receive without syncing". As our logistics work separately from our management, Stocky is basically unusable without this feature. We can't mark orders as delivered without totally blowing up our Stocktakes in Shopify. Without being able to remove our delivered purchase orders, most of the reports are filled with wrong data too.
Good job, Stocky team
Thank you so much for taking the time to submit your review and feedback. We understand it's important to be able to receive your purchase orders while completing a stocktake, so I've passed on your feedback to our developers. If you've decided that Stocky is not the right app for your store, you can take a look at some third-party inventory apps here: https://apps.shopify.com/search?q=inventory%20management
Please add a search function to help stores with a lot of different cartons from different brands locate the item they’re looking for. As of now we have to open each list individually until we locate the correct one, sometimes stocky will automatically scroll all the way up after going back causing us to have to scroll all the way down and relocate where we were.
Hi there! Thank you so much for sharing your feedback! Just to confirm I understand correctly, is this in relation to the functionality with Suppliers in Stocky where when you peruse their individual product list and then select the arrow option to go back, it takes you back to the top of the page of the Supplier's products? If so, I have relayed that to our development team and and let them know that having a search bar option there would be helpful, and thanks so much for bringing that to our attention! If that is incorrect, please feel free to edit your review here with the details of where how/the issue occurs, or you can reach out via https://shopify.link/vRnL and we can take a look for you.
Thanks so much!
- Natasha, Shopify Support
BEWARE, shopify Ruined this app by buying it. I used to pay $50 a month for Stocky before shopify bought it and it was worth it for the amazing customer service. There have been zero changes or updates, and the shopify customer service team doesn't even know how to use the app, so they can't help with anything. As others have mentioned, the forcasting feature isn't accurate. Plus there's no way to see which products are on order easily. Products are virtually impossible to edit individually- in order to update a cost I have to go into the supplier, find a product and edit. I have products that are carried by multiple distributors and have to assign each product to each distributor individually, a 7 step process per product, per distributor. suppliers --> choose supplier --> settings --> manage products --> assign products --> search --> add selected products. I miss Seb from Stocky!
Hello Lotus Blooms, thank you for taking the time to leave your review. I'll let our Reviews Team here know about your review. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
I'm pretty much done with this app. I've been using it for 3 years. When I print off an in-stock inventory report any new products ordered and received have no cost listed (but the P.O. was created and received in Stocky complete with prices) I went to another report and was able to click and enter cost for the products. There was no save button and typically Stocky saves automatically. I printed a PDF and there were no costs listed despite having entered them. I "updated" and all the costs I had entered on the screen disappeared. I checked my settings and Stocky is apparently syncing with Shopify so there shouldn't be an issue as Shopify has costs entered for each product. I'll look to see if there is a Stocky specialist but it may be time to find something else.
Thank you for taking the time to leave a review for Stocky, we really appreciate your candid feedback. I'm sorry to hear that you're having some trouble with the reporting functionality.
Stocky makes an average cost price from your PO's by time. However, if you feel like settings are correct and the reports are showing as expected please create a support ticket via our Help Centre - https://shopify.link/WJna. Our team will be happy to help further. Thank you. -Iris, Shopify Support