Stocky , 229 reviews

Overall rating
2.9
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 17% of ratings are 1 stars
January 21, 2022

We switched to Stocky so that we wouldn't have to use different inventory systems for our website and brick and mortar. While some functionality is useful, there are some major issues. Our biggest has been that Shopify is refusing to fix a bug that makes every item show up on POs for any location, even if the item is only sold at one location. This has been immensely time-consuming and has led to us spending significantly more time on inventory management than is necessary. Buy beyond that, it was very frustrating to hear from Shopify that they're not planning to fix it at all. This clearly communicates to me that they don't actually care about our experience, and is very disappointing. I would not recommend going through the trouble of getting started with Stocky.

Venus Envy
Canada
Over 1 year using the app
Shopify replied December 11, 2022

Thank you for the review. We now have a dedicated team working on making Stocky better and have fixed the bug you mentioned in your review. There is a new option to exclude items from other locations: go to Preferences -> Forecasting, then check "Only include products associated with the receive location".

March 18, 2021

App is useful in some areas but completely useless in others and unfortunately since Shopify purchased it, there's no support. Shopify support has no idea how any of the functionality works and some members of the support team aren't even aware that it's now owned by Shopify. Why isn't there a support team dedicated to learning this app? I'm not sure why Shopify bothered purchasing it.

Cupcake
United States
About 1 year using the app
Shopify replied March 19, 2021

Hi there, thank you for taking the time to leave a review for Stocky. We know how important it is to be able to reach out for support which is why we have a dedicated Stocky Support team at Shopify. If you'd like to reach out to Stocky team, you can do so by emailing retail-support@shopify.com with your queries.
Your email will come directly to our team and we'll be happy to help with any questions.
You can also find this email address whenever you need it under the Help tab in Stocky.

- Barry | Stocky Support

October 2, 2023

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Test store
Nepal
About 1 hour using the app
November 12, 2020

I have used this app since switching to Shopify in January 2020. I find it quite frustrating and not very intuitive to use. There is lots of duplicate effort required between Stocky and Shopify, they could do MUCH better. Even as simple as putting the cursor in a field selected when a window pops up. Windows disappear if an item is not found in a search and you have to start over. The small things that waste time add up in a hurry when you are adding lots of seasonal products. It would be fine if you only had to add new items occasionally, but our inventory is always changing. Also, no integration with accounting software is so frustrating. Shopify really needs to look at the whole picture of small business, retail, online, accounting, and offer a complete integrated system without all the 3rd party apps.

Damselfly Clothing Co.
United States
10 months using the app
Shopify replied December 7, 2020

Hello there! Thank you for taking the time to leave a review for Stocky, we really appreciate your candid feedback. And I'm sorry to hear that you're having some trouble, I will follow up with you via email to discuss this further, as well as to get any other pieces of feedback you would be willing to share with us. Thank you, Liana.

July 10, 2020

Needs to be able to syc product cost. Can't send a purchase order without a cost. Also, would be nice to be able to see inventory by suppliers, not just vendors.

Nature Niche
United States
8 months using the app
Shopify replied August 4, 2020

Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the feature request you've shared as well as your pain point regarding viewing inventory. Two way syncing of cost prices is something that the Stocky app developers are actively working on. We're so looking forward to seeing it roll out. Regards, Lou

May 24, 2020

Been trying to use this app for about a year to manage my inventory for two physical stores and my online store. Very difficult to use the Purchase Order feature for my entire business. The app only allows POs for each store independently of each other. I have tried calling for help through Shopify, but hard to find anyone with expertise. I can view all my inventory on one screen, so why can’t the app be able to do a PO for all of the inventory? Doesn’t make sense.

KC RIVER MARKET HYDRO
United States
6 months using the app
Shopify replied July 20, 2020

My name is Amy and I'm part of the Retail Specialist team here at Shopify. We appreciate you taking the time to let us know your experiences with using the Stocky app.

I'm going to reach out to you directly by email to see how we can help to improve your experience with the Purchase Order feature of the app and how it handles multiple locations.

Amy T. | Retail Support Specialist

December 14, 2020

Was a good app to see and manage inventory but for some reason Shopify decided that only customers with a physical storefront (the customers that need a POS) only need to see and manage their inventory. Interesting and really short sighted, very disappointed with Shopify removing this from a basic function...don't they realize the better the stores on Shopify manages their inventory the more money they make??

Detroit Shirt Company
United States
6 months using the app
Shopify replied December 14, 2020

Hello there! Thank you for taking the time to leave a review for Stocky, we really appreciate your candid feedback. And I'm sorry to hear that you're having some trouble, I will follow up with you via email to discuss this further, as well as to get any other pieces of feedback you would be willing to share with us.
Thank you,
Liana.

Edited February 21, 2017

Not recommended. Issues:

1. Can't export to excel. I don't know any supplier that takes orders in PDF. Try negotiating prices for hundreds of items in a PDF purchase order.
2. Can't include images
3. Can't change product name or variant name
4. To import cost you need to send an email to them with your price list. Really?
5. SKUs we use are different than SKU used by supplier, there's no field for that.
6. It grades products with A,B,C but it doesn't say anywhere what's an A, B or C
7. Calculations are incorrect. If num in stock is 2 and quantity needed is 7, then quantity to order is 5 not 7.

Does not fulfill the purpose of helping with purchase orders in any way.

Kindlecentre
Australia
About 2 months using the app
Shopify replied March 19, 2019

Thanks for the review.

1. You can now send to a supplier as a CSV which opens in Excel
2. You can now show an image column on the PO
3. You can do this in Shopify and it syncs to Stocky within a couple of seconds
4. You can now import costs by going to Inventory -> Import -> Cost prices.
5. Stocky uses "supplier codes" and SKUs. Supplier codes are for your supplier and SKUs are your internal reference.
6. Go to Dashboard -> ABC Analysis -> Click on the grade icon to see all products of that grade.
7. There's a setting to include or exclude the current stock level in the calculation.

February 26, 2020

I've uninstalled and re-installed the app figuring it might fix the week long manual sync that doesn't seem to finish.

Now with the new install it's been 6 hours and it still hasn't synced.

When it was working the app was great it just has syncing problems. While viewing suppliers and splitting the screen you can't click on the vendors.

Vancouver Vaper Zone
Canada
About 1 month using the app
November 22, 2019

is it me or is this app the slowest app in the world? i spend half my time waiting for it to load. please show me how to speed this app up

BodyFX
New Zealand
19 days using the app
Shopify replied January 15, 2020

Hi there, thank you for taking the time to review your experience with Stocky. I would love an opportunity to assist you with this speed/loading issue if you are still experiencing it. I will be reaching out to you via email to see how we can help get this working for you. Thank you - Beckha