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HELP. I have never used it for years because I can't even get it to link and set up. And regular Shopify Help has me on hold forever and has no idea.
It won't see/find Dymo printer at all. Nothing. I need to give it permissions .. and there is no button to NOW allow Permission. Just sends you to INFO about permissions. And Shopify doesn't save the label you use in DYMO anywhere you can find it on your PC. Can someone help me set up Stocky. It should be easier than this. Please and thank you. Otherwise Stocky is of no use to us still.
Hello, thank you for taking the time to submit your feedback and review. Due to changes with how DYMO’s software functions, only DYMO printers that use the DYMO Label Software are able to integrate with Stocky at this time. This includes the DYMO LabelWriter 450, DYMO LabelWriter Wireless, and DYMO LabelWriter 4XL printers.
If you are using the DYMO Label Software and compatible printer, you can generate a label template as described on our Shopify Help Center via the link below, and then upload it directly to the Stocky under the Preferences > DYMO section of the Stocky app. This would allow you to print labels directly from the Stocky app using your DYMO printer.
DYMO Label Printing using Stocky: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/inventory-management/dymo-printing
If you do not have a compatible printer, you may consider using another app for barcode label printing, such as our free Retail Barcode Labels app which allow you to print directly from the Admin with a much wider range of printers.
If you require further assistance, you can reach our 24/7 Shopify Support team who would be happy to assist you with further Stocky or label printer questions through our Shopify Help Center by visiting help.shopify.com.
Stocky is essentially useless for anything other than the most basic of functionality. No ability to see reports on when POs are due, no integration with Quickbooks or other accounting software, no ability to mass export or import POs, limited reporting functionality.... I could go on.
It's disappointing that Shopify offers such a lackluster feature to fulfill a basic part of the retailer experience.
UPDATE: They also have no workaround for multiple invoices per PO, which applies to over 70% of our orders, making their metrics for upcoming payments basically useless.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support
One star, and wish it could be zero. Not efficent, lots of glitches, never any meaningful improvements. Like everything related to Shopify POS, it is overpriced, and underperforms. No customer service--every man for himself. Heed my warning, and AVOID.
Thanks for taking the time to submit your feedback. We certainly understand the need for Stocky to be an efficient app to effectively manage your store inventory. Our developers are actively working to improve the app, so your feedback is valued here. You can also contact our support team at help.shopify.com to assist you with any immediate issues, we're always here to help!
I can't even view the product descriptions on the purchase order. This feature should just be a given. Every time support is contacted they just mirror my concerns and say they will pass it on to the developer. I thought Shopify was the developer and that is what I was doing?!?! Do Better.
Thank you so much for your feedback! This is something that has been passed on to the Developers for review. These Developers do work for Shopify but also work on different projects other than Stocky.
While I don't have an exact timeframe of when this request will be reviewed, our team works hard to improve our app functionality and usability. I understand how product descriptions help to make organizing purchase orders easier so rest assured I have reiterated this to the team.
- Mickey | Shopify Support
Completely exhausted with this app.
Although uninstalled, it still ads stock quantities under product "Incoming" and messes with our inventory and stock count.
I've tried uninstalling, reinstalling and have a set of tech guys to remove app intervention, with no luck.
It's like Hotel California, you can get in anytime you want, but you can never leave.
Hi there! Thank you for sharing this feedback! You would usually seem stock listed under 'Incoming' when there is inventory that’s on its way to your location(s) from stock transfers or purchase orders that haven't been marked as received within Stocky, or if inventory movements are being made with another app. Uninstalling the Stocky app would remove local data, but wouldn't resolve the issue if there are still outstanding stock movements which weren't completed. Please feel free to contact our support team anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL so we can get work on getting that resolved for you!
Absolutely terrible. Suddenly we cannot access and it doesnt recognize our emails of logins.
Hi there! Thank you so much for letting us know and sharing your feedback! There could be a number of factors involved in login issues, with the most likely being that an administrator made changes to the user profiles, or that an older access link/URL is being used to enter the Stocky app. There is a handy resource here which provides an overview of how user profiles work, the best way to access the Stocky app for a live view, and how to reset passwords if needs be: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/user-profiles. In order for us to take a more in-depth look we would recommend reaching out via https://shopify.link/vRnL so we can authenticate the store and investigate further for you. Thanks so much!
- Natasha, Shopify Support
Bugs all the time and doesn't work on two of my location. We are paying monthly for this app and its not working. Looking for a new app to work with as this is a waist of money
Hi, thank you for taking the time to leave a review and to share your feedback. I definitely want to assist you in investigating the issues you are experiencing. Have you connected with our retail support team yet about the problems you are having with the app? If not, you can connect to them through our Help Center or through the support tap of your Shopify POS app. We're happy to investigate this with you. -Shay, Shopify Support
It used to be a great app, but it seems in the last 6 months it's been horrible. Customer support is AWFUL. We haven't been able to upload a lot of inventory we've needed to.
We tried to delete the app and re-add it to see if it would stop telling us there was an error and to contact the administrator, but now it's telling us that when we try to add the app back.....
Amy here from Shopify. We truly appreciate your feedback.
I can see that you have already been in communication with our technical support team around the error you have been experiencing in the app. I can certainly understand your frustration, not just around the error but around not feeling supported as well. The technical team will be keeping you posted about the variant error directly and I will be reaching out you by email as well to ensure that all of your questions and concerns have been addressed.
Thank you.
Amy T.
I have been using stocky for 2 years. I believe is a great tool, but when Shopify pretends that in order to have a look at a simple sales report and see the total, I have to do my own calculation excel sheet and formulas when Im paying Shopify plan + Shopify POS pro, it gets me out of my nerves. Too bad shopify!!! Shame on you on this one
Hello Centroartesano, thank you for leaving your feedback.I will also certainly pass this up as a feature request to our developers as it is an idea that a lot of people would benefit from. At Shopify, we pride ourselves on the continued growth and development of our platform, and we are only able to strive towards this goal with feedback and comments from merchants just like you.
Worst app on here, do not use for inventory. 0 stars No customer support whatsoever, messes up your inventory just sitting there.