ProMap ‑ Store Locator , 587 reseñas
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simple questions to help support; they took many time as they help other merchants as well on same time so it is not very 'chattable' with direct answers and also the easy questions of import csv file template have send as an attachment; but chat support need a developers to review it. while he can just check if template is ok or not or what to change to the template. took me 45 minutes to still have not any answer in this. Deleted the app
I find this app hard to use. The instructions are badly written. They say to add an API and this is missing altogether in the settings. When I view my map on my website it displays an error so I can't search and no map is displaying (I assume this is because the API is missing). I also want to customise the search fields but that's not possible. Without FAQ's and troubleshooting it makes it difficult when there's no one available to help fix this. Really frustrating.
I used to use a different store locator and it was awesome, user friendly and functional but they disappeared off shopify so this is my only option that does most things but still needs a lot of work.
Thanks for your review. We are sorry for the inconvenience you have faced. We Secomapp made a change in Store Locator app's instruction in the previous week.This will be much easier to use. It was a new update and we still haven't changed our video guide content which leads to your confusion.
About your issues, please reinstall and give us access to your store so we can have a look and solve it for you right away! Also, let us know how you want us to customize the search field.
Just create an account to log in to your shop (Apps, Themes) for email support@secomapp.com
(Manage staff Admin accounts and password in Shopify: http://docs.shopify.com/manual/settings/account/staff-members)
(Video Guide: https://www.youtube.com/watch?v=6l-BYz66gnc)
Again, we are sorry and thanks for your kind understanding.
I used this app for our Dealer Market. We had our original website and added another one. I was toggling back and forth from one to the other and deleted my information on one of the sites only to find out that it deleted my information on the original site. I lost over 200 contacts. Secomapp would not respond to me for over a weeks time after I emailed them about 5 different times. I was told from Peter that there was nothing they could do for me. He didn't help me figure out why this happened or anything. He didn't care. Apparently they have no backup for there customers and they don't care AT ALL about there customers. I pulled there app from both of my websites and will never use them again. BEWARE!!!!!!!!!!!!
Hi,
We are sorry for your unhappy experience with our app. We have emailed you back 3 times to ask you for access to recover the data but we still haven't received your access.
You may have missed our message, please check again.
We hope to receive your access for email support@secomapp.com soon so we can fix the problem for you.
Looking forward to hearing from you. Thank you.
With the app cost you have to pay for Google API separately and you can not change the page slug. Does not worth it.
Thank you for your feedback. For your information, most of the major store locator apps in the app store that integrates with Google Maps or Map Box requires you to sign up and pay separately for a Google API. This is because the subscription will not be able to cover for the Google API costs alone.
https://mapsplatform.google.com/pricing/
The only Apps that are able to provide you for free integrates with OpenStreetMap which is an open source map app and lacks the usability, security and familiarity of Google Maps for customers.
In regards to the page slug, you can change the URL from store-locator to any URL of your liking. You will need to contact support and we can assist to configure this via the backend. Hope this clarifies.
This review request came before I had a chance to use the app so I have no useful information to share. It is frustrating that it keeps insisting I do this, so I'm not sure if I will keep that app afterall. If I do, I will gladly come back to review it at a later date.
We apologize for the inconvenience experience you had with our service. We will learn from our mistakes and won't let it happen again. We hope for another chance to work with you again in the future with way better customer experience.
Whenever you need help with our app, just contact us through email: support@secomapp.com.