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Support is very responsive and has helped with all of my issues except for one. If search by name is a big deal to you, which is listed in the app features section, then this is not the store locator app for you. They tell you that you can add filters so the user can choose stores that meet the filters, but that is not the same thing as search by name. For some reason they have told they're support team to share a support doc that shows how to set up filters every time you ask them about search by name.
Overall the APP is good. I do feel the ability to customize the CSS is a bit lacking, and not intuitive. The APP page is outside the Theme, the URL is anyway. So none of the Theme's controls will work on it. We do not have "locations" but we use this APP as a tool for our customers to locate other businesses that DO have a physical location and that are relevant to our products.
Thanks for the review. The team is always working to improve ours apps. Your feedback has been passed along to our developers.
Support was a little slow after reaching out a few times but when they did reply their support was very helpful. App works great but just takes a bit to get it going.
The bulk upload did not work for me but I was able to get a response and the outcome I wanted with the help of Rony in Customer Service within 24 hrs.
Hi there! We're so sorry to hear that the bulk upload didn't work properly for you, but it's great to see that Rony was able to sort it out for you so you could get those same results.
Please let us know if you need anything else; we'd be more than happy to help again! Your products look amazing, by the way, and I love your recipes page. :-)
Their support is fantastic. Thanks to Nikhil for all the help provided on getting the geocoding in. I just wish it was easier to bulk edit a chain of stores or to completely delete a chain of stores without support help. And the geocoding does not always work, but not sure if that is google map's fault or the app.
Pretty good. The only downside is about 7% of the uploads from cvs are not recognized and I have to go one by one to fix something. Usually it finds it right away, and we have verified all the syntax (these are the same files we used last time and were corrected). It's not that much work considering the bang for your buck. Customers definitely want to be on our Earasers map - they ask us to update it if they don't see there location. It works!
App works pretty well. Would be cool if they offered consolidated billing or special plans for multiple stores. Nicholas helped me out to optimize appearance on mobile, he was great! Worked quickly and communicated very well.
Thank you for your review and your feedback. We are so happy that Nicholas was there to help you. Thank you for choosing Bold!
Better than any other store locator app I have used.
This is great app for anyone with multiple stores and partners! Easy and simple to use with all the fields you could ever need. One thing, however, is the design is pretty standard so if you would like the layout to match your store you'll need to hire a pro to do some custom css. Other then that I highly recommend.
Jason
Founder, Oi Furniture
www.iLikeOi.com
It was a challenge to set up alone bt I reached out and used the onboarding service with help for my rep Eldin Pribisic and was able to get back on track in minutes.
As for the app, I would love a few more design elements to help with the look and feel but it has all the functions we required to get up and running