Amai Local Pickup & Delivery , 326 avis
Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.
Thank you for your review. Shopify Order Printer cannot be "plug and play" instantly with other apps as they have issues integrating with their own as well. As mention to you via our support, in order to get it to work, a code snippet is required to be inserted to both your store and the Email Confirmation template (based on the 1 star review of the Shopify Order Printer app, this seems to be the norm).
We had tried to follow up with you several times after sending you the codes but there was no further reply. Do let us know need our further assistance on this.
Really great service, needed extra help and they went above and beyond to help get it working for us. Really great job and will help us with out Local pickup!
Thanks a lot ! We value customer satisfaction as always :)
Feel free to contact us back, if you need further assistance.
Support hat super geklappt! Ich hatte ein Problem mit der Einrichtung und habe über den Chat schnell Hilfe bekommen.
Thank you for the kind words ! Good Luck to your business :)
The app breaks every other month, you will need to reach out to support for them to update which will take time (which affects your business). It is as if they push updates to their app without testing end to end. We always request their customer service to update our calendar so the store is open on certain dates, however they never do (even tho they should be able to do on the backend).
We used this app for more than 3 years without major issues. Now they changed and completely broke the app and we are left with a non functioning order system, loosing money. The assistance gave us just a standard reply and, worst of all, asked for administration access to the app and completely broke things.
Good plugin. Works as it supposed to work. Their technical support is fast and top notch! Really helpful people :)
Thank you for your kind feedback. We value customer satisfaction as always, if you require further assistance, do not hesitate to contact us again !
Useless app. Useless customer service.
If you value your sanity stay far away from this app. App never works properly and the customer care is never online. In today's day & age 24/7 support is critical.
Thank you for the feedback. We had made several attempts to contact you. We replied the chat, sent and email and even made attempts to call you. In each attempt you never replied.
The app is working great for my store. I had some problems with app, but the support fixed all issues
Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.
Assistenza rapida e puntuale per risolvere i problemi in fase di integrazione del plugin. Disponibili anche a personalizzazioni!
Thanks! It's our pleasure to keep clients satisfied.
Good luck to your business :)
En plus d'être très utile et peu cher, ils ont un service support très pro et réactif! JE RECOMMANDE FORT
Thank you! We highly appreciate your feedback :)
Hope you will keep enjoying the app !