Amai Local Pickup & Delivery

Great in-store pick up app! Extremely customizable. Most importantly, their customer service is very helpful every step of the way!

Great app!!! I needed some custom feature which the app didn't have built in, BUT Secomapp was able and willing to add custom code to accomplish my need. They performed the work very quickly as well!!.. A++ for customer care and support!

Great app and Great Company!!

A lot of bugs in this app and very complicated to make it work properly. It does conflict with a lot of other apps as well. The e-mail sent by Secomapp to the store is very basic and doesn't show discounts nor the cart total.

This app makes it easy for my customers to choose a pickup or delivery date and saves me time because I don't have to contact them to make those arrangements. The setup was generally easy to go through but when I had questions or a problem figuring something out, the support team was quick and courteous. This app is absolutely essential to my store now. If there is one feature I would wish they could add, it's to be able to blackout specific hours on certain days, not just the entire day.

Need to separate shippable items from non-shippable store pick-up only items in the cart. please please please add some kind of notification to the customer that they are buying an item that can not be shipped.

I choose this app for the ability to offer pick up as well as delivery along with a scheduling calendar. I felt the calendar aspect was missing from the Shopify pickup options, which made me search for an app. This app was easy to setup and customize. I like that I can input lead time. This is beneficial for my store because most of my products are handmade and take 10 days to be ready for pick up.

The support from App dev team is very great and they were help in fixing issues if any raised. Most trustable & effective team.

Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.

great apps , provide a seamless experience to customers, Customer service is quick to response and always accessible

Useless app. Useless customer service.
If you value your sanity stay far away from this app. App never works properly and the customer care is never online. In today's day & age 24/7 support is critical.