Omtaler (331)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 89 % av vurderingene er 5 stjerner
  • 7 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
3. september 2018

We rated 3 stars till the support reply to our emails and tickets .. we installed the store pick up and even free gifts app both paid and where so happy we found them ... but like other website owners who have little coding and html experience we could ot make it work and have some bugs 3 days and support does no respond to our support tickets all they send us is more application to install

Redootattoo
Canada
27 dager bruker appen
Amai svarte 14. juli 2019

We are sorry about your unsatisfied experience with our service.
The issue happens because your shop used custom ajax cart which conflicts with our Store Pickup app. Therefore, we needed time to edit our app to integrate with your shop.
We have fixed the problems with Store Pickup in your shop. You may have missed our mail. Please have a check again. We hope you understand. Thank you.

8. september 2020

This is a great, easy to use app for local pick up or delivery! The standard features do not include the ability to have only some items on your site available for local pick up and some only available for shipping. However, we were able to reach out to the customer support and they created a custom code tagging sequence for us that has worked well so far!

Karl Family Farms
USA
20 dager bruker appen
16. januar 2022

This app is the worst app I have ever used in my life. Fresh out the gate the app didn’t even work. After months of back and fourth craziness I cancelled it, installed a competitor app and that one was installed and working in 1 hour. What took months for this to work, took another app 1 hour. Horrible. This app should be removed from Shopify. It is the most horrendous app I’ve ever used in all the years I’ve used shopify.

Hummus Fit
USA
22 dager bruker appen
25. november 2020

Great customer service :) by luna of secondmapp
They helped me fix a whole problem with code and all.
Thanks again!

Release BG18
Canada
Rundt 13 timer bruker appen
Redigert 10. januar 2022

There is some misunderstanding because of the email connection issue. The CS is polite and responsible.
In terms of usage, there are two problems pending fix:
1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon

Topmart
Hongkong SAR Kina
13 dager bruker appen
Redigert 27. november 2017

In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.

Mountain Madness Soap Co
USA
13 dager bruker appen
Amai svarte 14. juli 2019

We apologize for causing frustration and are sorry for it. We hope you understand. We will always keep working hard and try our best to make the app better. For further discussion, please contact support@secomapp.com.

1. oktober 2017

just downloaded. still learning how to use it. so far its good. will do a new review once i use it.

Vernicemichaelboutique
USA
6 dager bruker appen
31. desember 2020

Tres bonne apllication je recommande fortement cette application elle est super bien je recommande cett aplication.

L'Arrosoir
Frankrike
Rundt 5 timer bruker appen
26. januar 2018

I'm hoping there is a way that if there is no location within 100 miles that we would only allow the the customer to have the items shipped. I tested out of the box and it doesn't offer this. We have about 100 locations where someone can pickup our products but don't necessarily have a driving location within 100 miles in some areas. I tried to do this with Zapiet and they couldn't do it either. Zapiet's doesn't even have the option to enter a zip code so you at least have that going for you. Maybe they can customize it but I like how yours has it out of the box. If you can customize or meet our requirements...I'll surely give you 5 stars.

Bestfloors
USA
4 dager bruker appen
Amai svarte 14. juli 2019

Thank you for your review. We will notice your suggestions and try our best to make this feature work on our upcoming versions. If you have any other problems during using Store Pickup, just reach out to us on support@secomapp.com, our team will take care of the rest.

27. desember 2020

Very user-friendly app! The monthly fee is very reasonable for small businesses that simply want the convenience of being able to offer curbside pickup and delivery dates scheduler for their customers.

VandulaFarms
Canada
Rundt 3 timer bruker appen