Amai Local Pickup & Delivery

Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.

Useless app. Useless customer service.
If you value your sanity stay far away from this app. App never works properly and the customer care is never online. In today's day & age 24/7 support is critical.

We used this app for more than 3 years without major issues. Now they changed and completely broke the app and we are left with a non functioning order system, loosing money. The assistance gave us just a standard reply and, worst of all, asked for administration access to the app and completely broke things.

The app breaks every other month, you will need to reach out to support for them to update which will take time (which affects your business). It is as if they push updates to their app without testing end to end. We always request their customer service to update our calendar so the store is open on certain dates, however they never do (even tho they should be able to do on the backend).

I used this app for awhile and despite many emails with Tommy regarding my store's requirements, users somehow managed to bypass the app altogether. I deleted, uninstalled the app and removed the developer's permissions in April 2022, but voila! I was still charged the recurring charges in May 2022. Unhappy! I want a refund.

This app is the worst app I have ever used in my life. Fresh out the gate the app didn’t even work. After months of back and fourth craziness I cancelled it, installed a competitor app and that one was installed and working in 1 hour. What took months for this to work, took another app 1 hour. Horrible. This app should be removed from Shopify. It is the most horrendous app I’ve ever used in all the years I’ve used shopify.

Proceed with EXTREME caution if you install this app. Below is the summary of the experience I had with this app which has been provided to the developer.

1. I uninstalled the App yesterday because it was not performing correctly. The app was very slow and did not always load.

2. When I uninstalled the App there was a bug and it did NOT uninstall all of the code from our custom theme.

3. Because the app had a bug and did not uninstall correctly, our shopping cart was COMPLETELY DOWN 95% of yesterday [Sunday] and customers could not check out

4. In all my time with Shopify [since Sep 2016] I have NEVER had an issue uninstalling an app on Shopify as I have with yours. I spent my entire day with Shopify trying to have this fixed which it was at 7:30 PM

5. I will email you the bug detail and what was commented out in our theme code once received from Shopify on what they fixed. I DO NOT want ANYONE to have to go through this.