There is some misunderstanding because of the email connection issue. The CS is polite and responsible.
In terms of usage, there are two problems pending fix:
1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon
No blackout time options. Won’t work for you my business. Other than that everything looks great. Just too bad I require a blackout time
A lot of bugs in this app and very complicated to make it work properly. It does conflict with a lot of other apps as well. The e-mail sent by Secomapp to the store is very basic and doesn't show discounts nor the cart total.
We rated 3 stars till the support reply to our emails and tickets .. we installed the store pick up and even free gifts app both paid and where so happy we found them ... but like other website owners who have little coding and html experience we could ot make it work and have some bugs 3 days and support does no respond to our support tickets all they send us is more application to install
We are sorry about your unsatisfied experience with our service.
The issue happens because your shop used custom ajax cart which conflicts with our Store Pickup app. Therefore, we needed time to edit our app to integrate with your shop.
We have fixed the problems with Store Pickup in your shop. You may have missed our mail. Please have a check again. We hope you understand. Thank you.
I'm hoping there is a way that if there is no location within 100 miles that we would only allow the the customer to have the items shipped. I tested out of the box and it doesn't offer this. We have about 100 locations where someone can pickup our products but don't necessarily have a driving location within 100 miles in some areas. I tried to do this with Zapiet and they couldn't do it either. Zapiet's doesn't even have the option to enter a zip code so you at least have that going for you. Maybe they can customize it but I like how yours has it out of the box. If you can customize or meet our requirements...I'll surely give you 5 stars.
Thank you for your review. We will notice your suggestions and try our best to make this feature work on our upcoming versions. If you have any other problems during using Store Pickup, just reach out to us on firstname.lastname@example.org, our team will take care of the rest.
We have just one store - so one pick-up dress - it works well.
Thanks for your review. We are happy to hear that it works well now. Is there still an issue that makes you still not satisfied completely? (Due to your 3 stars review) Please let us know so we can solve the problem for you.
We apologize for causing frustration and are sorry for it. We hope you understand. We will always keep working hard and try our best to make the app better. For further discussion, please contact email@example.com.
Pretty easy to use, but has reverted back to default settings once.. Hopefully only the once! Also, needs to have more settings options - you can't offer more details to customers if needed (order confirmation, what to do next etc.). Otherwise, reasonably easy to use.
Thank you for your review. We will notice your suggestions and try our best to work on a better version latterly. If you have any problems during using, just reach out to us on firstname.lastname@example.org, our team will take care of the rest.