Bird Pickup Delivery Date
Lever op til Shopifys højeste kvalitetsstandarder for hastighed, brugervenlighed og værdi for shopejere
Anmeldelser (404)
Afgræns
-
Efter bedømmelse
This app worked really well for a while until it didn't. Once I upgraded to the paid version I had nothing but issues. It would rarely work to let customers click pickup. I reached out to get it fixed and every time I would get a reply I would follow what they said and would think it’s fixed but I was wrong. Everytime I would reply to email I would be speaking with someone new every single time and finally got pissed with how many calls I was receiving to place orders because my website wasn’t working. After the last couple weeks going back and fourth I decided to go with another company.
Hi Kierra,
Thanks for sharing your experience. I'm truly sorry we let you down after so many months of using the app.
In your case, the issue was tied to some configuration details specific to your business use case, and I agree—we should’ve provided clearer, more consistent guidance. That’s on us, and we’ve made internal changes to avoid similar back-and-forth for others.
I also reached out personally over email to help resolve things, and while I completely understand your decision, I truly hope we’ll have the chance to support you again in the future.
Wishing you and your pups all the best with The Barkery. 🐾
Best regards,
Atinder Singh | Founder, BirdChime
It didn't work for what I needed, I wanted a delivery calendar service that would allow me to visually see clearly all the deliveries and pickups I had that day for my floral business.
I used it a few days, a bit over a week and I uninstalled it to not get charged and after a month I received a $10 charge to my card from them... truly frustrating and annoying especially after I didn't find it useful at all...
Dear Floral Studio,
Thank you for your feedback. We're genuinely sorry our app didn't live up to your expectations. Adhering to our core values, we ensured a full refund was processed within 1 hour after being notified, reflecting our commitment to fairness and respect for all our customers.
We're here to listen and improve, so if there’s anything more you’d like to share or need assistance with, please contact us at support@birdchime.com.
Looking forward to the opportunity to better serve you in the future.
Best regards,
Atinder Singh | Founder, BirdChime
FREE IS JUST FOR 15ORDERS/ MONTH AND IT IS NOT MENTIONED ANYWHERE.